Oracle Domain Director

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together. Role description As a Global Oracle Operation and Optimization team Director, you will work directly with the Product Owner for “Growth,” global and regional Growth Business Process Owners, and your peers within the Technology team to optimize the Oracle global CX application landscape, as well as harmonize the applications and automation of business processes. You will be responsible for leading and managing the application service delivery of the Growth function. You will liaise with the key business stakeholders to optimize the application usage and search for continuous improvement using the latest technologies. Who you are You are an experienced Oracle professional with extensive experience integrating Oracle ERP and third-party solutions. You have a proven history of delivering complex technical solutions in Oracle CX. You are technically curious and keep up to date with the latest digital trends such as Oracle Digital Assistant, Oracle Machine Learning, Oracle AI, Oracle Redwood, etc. You are a collaborative leader with the ability to lead your team to deliver beyond expectations. You possess excellent application knowledge in the CX domain, preferably in Oracle Cloud CX modules (e.g., Sales Cloud, Marketing Cloud). You can translate business challenges into workable application designs and are capable of being hands-on with both functional and technical knowledge. You have a strong track record in managing teams and/or projects and delivering Cloud solutions, preferably applying Agile delivery methods. You stay curious, keep up with new developments in your domain, and adapt well to change. You enjoy managing collaborative Agile teams and are ready to take on new and unexpected challenges while further optimizing the application landscape. What You’ll Own Leading and owning the CX stack with responsibility for technical solutioning and end-to-end delivery toward maximum business productivity and efficiency. Managing the application portfolio in the CX domain, focusing on globalization and harmonization of the Growth CX landscape, including automation of manual business processes. Collaborating with senior level stakeholders and representing the Arcadis Technology team to progress the digital CX agenda. Working with technology partners, such as systems integrators, managed services providers, consultants and vendors to deliver technical solutions within schedule and budget. Accelerating the performance of your team and contributing to their professional growth. Translating technology trends into scalable solutions for the CX domain. Collaborating with our application vendors and managing their services based on the agreed SLAs. Role accountabilities Collaboration Collaborates and communicates proactively with Growth Business Process Owners (BPOs), Business Process Experts (BPEs), Key Business Users (KBUs), and End users to ensure the applications meet current and future business needs. Collaborates with the Oracle Implementation & Migrations (OIM) Growth Business Process Managers (BPMs), other Oracle Operation & Optimisation (OOO) Domain teams to develop and implement technical solutions for business priorities. Applications Enhancement & Continuous Improvement Collaborates with Product Owners, Business Process Owners (BPOs), Business Process Experts (BPEs), and OOO Domain Directors to design and deliver continuous improvement priorities that enhance the stability, performance, and usability of the Growth applications in the Oracle portfolio. Oversees technical solution development, including QA/QC, to ensure that solutions follow best design practices and company standards (e.g., security/privacy). Assigns and directs agile teams, including third parties, to deliver Growth Continuous Improvement (CI) projects. Delivers major Growth enhancements or CI projects as assigned by Tower Director. Key Shared Accountabilities Partnership with other Oracle and Enterprise Application (OEA) Lanes, Teams, and OOO Domains to exceed business expectations. Oracle Growth portfolio service management and major incident management with End-User Services (EUS) Tower. Oracle Growth technical solution decisions with OIM Lane. Oracle Growth Quarterly Update testing with OOO Test Manager and KBUs. Oracle portfolio integrations with (Oracle Tech Enablement) OTE team. Oracle Growth SOP and KBA development with Orchestration team. Oracle Growth service disruption announcements and End User comms with End User Enablement team. Qualifications & Experience Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Sales and Marketing or equivalent work experience and practical knowledge. 10+ years of professional experience as CX application functional or technical SME, or a similar role. A demonstrated track record of achieving service excellence. A background of successfully managing high-performing teams and delivering end-to-end scalable solutions using diverse methodologies. Excellent communication skills with the ability to communicate complex and technical issues to diverse audiences in an easily understood, assertive, and actionable manner. Ability to work effectively with a culturally diverse and global population. A creative, proactive, collaborative and solution-focused attitude with a high level of internal drive and professional accountability. 3 to 5 years of hands-on software development and Oracle CX configuration. Experience in building and deploying software solutions by leveraging DevOps, CI/CD and Cloud Engineering. Experience with automated testing of business processes. Understanding of Cloud platforms and how they integrate with a CX solution. Professional certifications: project management, scrum master, SAFe, ITIL. Preferred experience in delivering complex technical solutions in either Finance, Projects or HCM. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations and career goals. And, as a ‘people first’ business, we will listen, understand what you want from your time here, and provide the support you need to achieve your ambitions. #J-18808-Ljbffr