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One Stop
2 weeks ago
One Stop • Warrington • Apply by 04-Jul-2025About the roleWhat is in it for youJob DescriptionWe’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.You will play an important role in the day-to-day operations of our store, providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.With your guidance, your store will always remain a safe place to work and shop.You will be Responsible ForKnowing your customers and serving them with passion and pride, providing great natural service.Encouraging customers to give feedback via the ‘have your say’ survey.Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.Applying your training to ensure safe working practices.Participating in seasonal, community, and charity events to create an inclusive atmosphere.Understanding your store’s performance and your role in delivering profit.Living our values, making everyone feel welcome, and following policies.Clocking in and out at the start and end of shifts for accurate pay.Following security procedures and wearing safety equipment to keep everyone safe.Following the think 25 policy when serving age-restricted products.Responding promptly to assistance calls or interventions, explaining your actions to customers.Maintaining a clean, tidy, and organized store environment.Potentially running the shift in the absence of the Shift Leader and Store Manager.Following all training to ensure safety and compliance.If applicable, managing the day-to-day operations of the Post Office and passing necessary background checks.Flexible WorkingWe welcome discussions about flexible working arrangements to support your needs, whether you’re starting your career, caring for others, nearing retirement, or adapting to life changes.Core PurposeServing our customers, communities, and planet a little better every day.ValuesOur customers are at the heart of everything we doWe treat each other with respectWe work together as one teamWe make things easierAbout usOne Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, and more.We are committed to inclusivity and accessibility, having achieved Disability Leader Level 3 accreditation. For support during the recruitment process, please click here.Please NoteApplicants must have passed the school leaver’s age. For details, click here.Benefits10% discount in One Stop10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)20% discount on F&F Clothing in Tesco Stores10% discount at Tesco Mobile20% off insurance at Tesco BankDiscounted eye care through Vision ExpressDiscounts at Tesco Pharmacy, including health checks and flu jabsDiscounted cash plans via Simply HealthExclusive savings with various retailers and servicesSave as you earn schemeWeCare support services including online GP, mental health support, and moreAnnual leave increases with service lengthRetirement Savings PlanLife AssuranceCar Allowance (if applicable)Private Medical Insurance (if applicable)Flexible working options such as part-time, job shares, and shift patterns #J-18808-Ljbffr
