Trainee Field Service Technician

Trainee Field Service Technician – SAUR SAUR, located in Stoke‑On‑Trent, England, United Kingdom. Summary The Trainee Field Service Technician ensures that customers can use Mobile Water Solutions‑rental equipment safely and efficiently to support an optimal performance. Activities include technical support, installation, commissioning and maintenance services for mobile water treatment equipment that is rented out to customers. The Field Service Engineer plays a crucial role in maintaining customer satisfaction and fostering positive relationships with clients and rental companies. All employees are fully committed to the organisation’s environmental and social impact goals. Job Responsibilities Installation – Setting up and installing equipment at the customer's location, ensuring it functions correctly and safely. Maintenance – Performing routine maintenance and inspections to keep the equipment in good working condition during the rental period. Repairs – Troubleshooting and repairing equipment if it breaks down or experiences technical issues during the rental period. Customer Support – Providing technical support and guidance to customers regarding the proper use and maintenance of the equipment, interacting with customers to understand their needs and address any issues. Documentation – Maintaining detailed records of equipment maintenance and repairs, including service reports, parts replacements, and work performed. Quality, Health, Safety & Environmental (QHSE) – Ensuring all assets are kept in a safe condition, including fire extinguishers and first aid kits, enforcing risk assessments, ensuring subcontractors are H&S approved, reporting incidents, near‑misses or hazards promptly and assisting in investigations. Corporate Social Responsibility – Following the Net Zero Commitment of the Saur Group, engaging in socially responsible actions, maintaining high standards of social and environmental performance, protecting the health and safety of all employees, and reporting concerns to line managers. Training – offering training to customers or rental staff on the proper operation and maintenance of the equipment. Inventory Management – Monitoring the inventory of rental equipment, ordering spare parts when needed and coordinating with suppliers. Troubleshooting – Diagnosing and resolving technical problems efficiently to minimize downtime for customers. Reporting – Providing feedback to rental companies about the performance and condition of equipment, as well as suggestions for improvements or replacements. Note: This job description represents only the primary areas of responsibility; specific position assignments will vary depending on the needs of the department. Performs other duties of similar nature and level as assigned. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions. Mobile Water Solutions is an equal‑opportunity employer. We invest in diversity, ensure equity and a sense of belonging in our inclusive culture. We have a zero‑tolerance policy for harassment, bias or discrimination towards applicants and employees. Preferred Qualifications and Experience Technical (vocational) school diploma or equivalent mechanical and electrical work experience. Proven work experience as Field Service Technician/Engineer (in the water industry) or a similar role for at least 3 years. Experience and proven capability to work across cultures, borders, and different methods of executing business within an international team. Travel Requirements This role will be based out of our Stoke depot with travel across the UK to client sites as required. Working for Us Means Training and career development plans with competitive salary, benefits, and incentive. Mobile Water Solutions is an equal‑opportunity employer. We invest in diversity, ensure equity and a sense of belonging in our inclusive culture. We have a zero‑tolerance policy for harassment, bias or discrimination towards applicants and employees. #J-18808-Ljbffr