Customer Service Advisor

6 days ago

Great Stonar, United Kingdom New Appointments Group Full time

Part-Tme Customer Service Advisor Salary: Up to £12.38/hour Location: Main base: Discovery Park. Weekend shifts: Margate location to avoid lone working Hours: 24 hours per week (4 days), flexible shift pattern We're looking for a proactive and customer focused Customer Service Advisor to join a busy leisure and wellness operation. This part time role will give you the chance to be part of a supportive team, working with a variety of facilities and supporting members across multiple locations. The role is ideal for someone who is confident on the phone, enjoys building rapport with customers, and is comfortable learning and improving internal systems. Candidates must be able to drive and travel between sites as required. Duties: You'll be the first point of contact for customers, managing queries, bookings, and membership administration Answering calls and emails promptly Logging, resolving, or escalating customer enquiries ("tickets") Updating and maintaining the internal customer booking system Supporting membership retention and cancellations Assisting with promotions, sales, and member renewals You will also act as a systems champion, supporting colleagues with CRM usage, suggesting process improvements, and helping to make day-to-day operations more efficient.Requirements Previous customer service or sales experience Confidence using CRM systems (Gladstone experience preferred, but not essential) Strong organisational skills and attention to detail Ability to work independently and proactively identify process improvements Flexible and able to work a shift pattern that includes evenings and weekends Shift pattern: three-week rotation including early shifts, late shifts, and a weekend every third week Candidates must be able to drive and travel between sites as requiredBenefits Free leisure membership Generous friends and family discounts Discounted spa treatments Childcare discounts Professional development opportunities Holiday purchase scheme & volunteering leave Employer pension contribution and company sick pay Employee assistance programme Cashback rewards Successful candidates will be subject to a DBS check and we can only consider applications from candidates who have the right to work in the UK. To apply: Email: (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you You can find us on our website or LinkedIn, Facebook, Instagram and (email address removed) We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles

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