Implementation Project Consultant

6 days ago

Chester, United Kingdom Alliance & Leicester Full time

Implementation Project Consultant – Alliance & Leicester Location: Chester, United Kingdom Minimum Age: 18 years old Job Description This role is responsible for acting as the primary interface to a small portfolio of high revenue and complex Treasury clients. Key responsibilities include leading, directing, influencing, and coordinating the implementation of highly complex treasury, cash management, card, merchant, and depository products and services, while leveraging subject matter expertise. Job expectations include using sound judgment and discretion for decision making on escalated matters, driving operational excellence, and providing key input to process improvement initiatives. Responsibilities Consults with client through implementation of treasury product package Facilitates internal and external client calls to work through implementation requests for successful completion Troubleshoots, researches, and responds to internal client team requests for resolutions Leverages key stakeholders to drive process improvement and operational excellence Provides coaching to teammates relative to productivity, client satisfaction, and problem resolution Resolves complex escalations using sound judgment and decision making Skills Attention to Detail Client Management Critical Thinking Customer and Client Focus Oral Communications Account Management Adaptability Analytical Thinking Coaching Written Communications Active Listening Collaboration Influence Problem Solving Stakeholder Management EEO Statement Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. #J-18808-Ljbffr

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