Customer Success Executive

3 days ago

Cumbernauld, United Kingdom Tony Beal Ltd Full time

Customer Success Executive
Tony Beal Ltd is a manufacturer of commercial textile products for a number of industries, including oil & gas, defence, modular, construction, airmotive, automotive, transportation, leisure, agriculture, engineering & construction. Located in Glasgow with over 70 employees, we have a fleet of sales vans which cover most of mainland Britain.
About the Customer Success Executive role:
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Working in our Cumbernauld office 5 days a week
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Acting as a primary point of contact for customers throughout the enquiry-to-delivery process.
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Ensuring all customer requirements are understood, documented, and translated accurately into orders.
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Coordinating closely with Sales, Operations, Production, and Logistics to keep projects on track.
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Supporting junior team members and helping maintain consistent commercial processes.
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Driving customer satisfaction through proactive communication, accuracy, and efficient service delivery.
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Contributing to sales growth by nurturing relationships and identifying improvement opportunities.
Customer Success Executive will be responsible for:
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Manage customer enquiries, quotations, and order processing.
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Coordinate with Sales, Operations, and Logistics to ensure accurate and timely delivery.
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Maintain up-to-date customer records, pricing, and CRM data.
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Provide clear communication and issue resolution for customers.
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Support and mentor junior team members within the commercial support function.
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Contribute to improving commercial processes and customer experience.
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Assist in preparing proposals, forecasts, and customer documentation.
The successful Customer Success Executive will have:
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Experience in customer success, sales support, or commercial administration.
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Strong communication, relationship-building, and organisational skills.
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Ability to manage multiple tasks with accuracy and attention to detail.
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Comfortable coordinating across departments in a fast-paced environment.
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Positive, proactive, and customer-focused approach.
If this Customer Success Executive role is of interest to you, please click apply now below

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