Band 3 Patient Services Administrator

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.**Previous applicants need not apply**Birmingham Community Healthcare Foundation Trust Community Dental Services have an exciting vacancy for a Patient Services Administrator, working at Birmingham Dental Hospital.The role provides administrative support to our patients. From booking appointments, issuing letters, and answering patient queries to co-ordinating outpatient clinics and supporting our clinical colleagues.Main duties of the jobTo work within one of four Specialty Management Groups providing a comprehensive, efficient and effective administrative service in order to meet the Trusts patient waiting time targets and enhance patient experience.To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients.The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up to date knowledge of all services within Specialty Management Groups which will enable them to deal with any service related queries.This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across other Specialty Management Groups as and when required.About usIMPORTANTPlease ensure you check your Trac account regulars as this is how we will communicate with you during the shortlisting and selection process.Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address for the most current THREE years.Be Part of Our Team...BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.Job responsibilitiesFor further details on the main responsibilities, please see the attached job description and person specification.Person SpecificationQualificationsGCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experienceRSA 2 or equivalent experience in typing or word processing.Level 3 NVQ in Business Administration or equivalent administrative experience.ExperiencePrevious administrative experience.Previous experience of working with the general public.Experience of working with a wide range of professionalsSkills/KnowledgeExcellent communication and organisational skillsExcellent keyboard skillsEvidence of extensive use of computer programmes; Outlook, Microsoft Office, ExcelAbility to work as a member of a team.Ability to use own initiative and prioritise workload in a methodical approach to work.Ability to suggest and implement new procedures.Ability to follow tasks through to completion.Ability to work under pressure.Knowledge of information systems i.e. PAS, RiOOther job requirementsAbility to travel between clinics to cover when required.Personal QualitiesAble to work on own initiative and be self-motivatedDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr