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Care Operations Manager
2 weeks ago
Right at Home Enfield – Care Operations Manager Location: Enfield, North London Salary: £28,000 to £32,000 DOE Hours per week: 40 hours Right at Home Enfield are a CQC ‘Outstanding’ rated home care provider, which offers premium quality home care to adults with physical and learning disabilities as well as the Elderly. We have built up a first-class reputation world-wide and are recognised as one of the top industry leaders in the UK. We are actively recruiting a Care Operations Manager for our growing Office in Enfield. Here at Right at Home our people are such an important asset, so it’s important that the ideal candidate will have demonstrated the essential competencies required to lead which include the ability to motivate, inspire, performance manage, make decisions, have excellent communication skills, plan and organise, show commercial awareness, results orientation and of course teamwork. Main Duties & Responsibilities (includes but not limited to) To support the Director and undertake duties as per the needs of the business in accordance with the policies and procedures of Right at Home To provide leadership across the business along with the support of the Director – including ongoing support for the management team and the care team To assist with the development and delivery of high-quality services achieved through the involvement of clients, carers and other stakeholders / referral sources To establish, in conjunction with the Franchisor, and monitor clear performance targets, both quantitative and qualitative to scale the business across multiple client groups To effectively manage and develop different areas of the operational team to ensure the delivery of the quality and compliance whilst meeting business financial objectives To be responsible for the management and positive development of a range of strategic and operational relationships external to the company, working with other agencies and stakeholders To ensure that all members of the Central Operations Management Team have credible and challenging Personal Development Plans and to oversee their delivery To explore health and assistive technology to identify new service development opportunities, to enhance service provision and improve the business offering To raise the profile and reputation of the organisation by continuously reviewing client and staff feedback and related statistics and communicating results effectively to operational staff To maintain an evidence-based culture, which is person centred, commands the confidence of commissioners and customers, and promotes multi-disciplinary and cross organisational working To support the Franchisee with financial management and planning, managing budgets including provision of accurate costings, monitoring and analysis of expenditure, reporting and reforecasting To assist the Director with project management tasks in line with business needs and lead the implementation of new systems and processes within the business Person Specification Qualifications & Experience You must be able to demonstrate significant experience of working in the health / social care sector at middle management level or upwards Have a thorough understanding of "Personalisation" and implementing a "personalised" approach within a care & support environment that is relationship led You must hold a QCF Level 5 Diploma in Leadership in Health and Social Care or equivalent qualification or be working towards it. A Level 7 would be a bonus You must possess excellent communication and relationship building skills, be highly motivated with a passion to inspire others and a problem solver Experience of project management, implementing new systems, developing business plans, policies and operating procedures with a need to work towards tight deadlines Abilities, Skills & Behaviours Strong leadership and coaching abilities clearly demonstrated in a health / social care or related role Punctual, reliable and a highly flexible approach to working patterns and needs of the business Excellent stakeholder relationship management and customer relationship skills Caring and empathetic approach to client group Have good judgement and decision‑making skills Excellent stakeholder relationship management skills Good understanding of CQC regulations and compliance Perks & Benefits Competitive Pay and Mileage Competitive hourly rates plus mileage and additional benefits. Training and Support With fun and interactive employee training, regular 1‑1 support and access to a real career pathway… the sky's the limit Feel Valued and Appreciated We know that our Carers are the face of the company, so we ensure that we value our team – supporting them and helping them develop as well as recognising the amazing work they do #J-18808-Ljbffr
