12626 - Operational Support Grade - HMP Haverigg (Prison Support Role)

PLEASE NOTE Driving duties are an essential part of the OSG role at HMP Haverigg and therefore candidates are required to hold a full, valid, UK Driving Licence. As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running. Benefits Annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (pro‑rata) 9 days bank, public and privilege holidays Access to a paid Level 2 apprenticeship in customer service Access to the generous Civil Service pension scheme Season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme £29,432 per annum. The salary figures quoted include a 20% unsocial hours working allowance, reflecting the requirement to work nights, evenings and weekends. Hours You will work an average of 37 hours per week. This includes working night shifts, evenings, weekends and Bank/Public holidays (added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary for each establishment and can be discussed at interview. For an example of the shift times that you could be working, please visit our website. Responsibilities, activities and duties Gate/portal duties: secure entry and exit of staff, visitors, vehicles; carry out searches and issue/collect staff keys/radios Control room: operate the establishment radio system and monitor CCTV, reporting any suspicious activity Visits: book visits; identify and process visitors on arrival, escort them if required Censors/correspondence: monitor/log mail and report any illicit or contraband items, preserving evidence Night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for Reception: support tasks, photograph prisoners, collate documentation for the property process, search/x‑ray incoming prisoner property and parcels, receive items and check all seals are intact Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free‑flow movement Food delivery: food trolley delivery and collection, potentially using an electric tug vehicle Driving duties: transport prisoners and their escort to destinations in the cellular vehicle; collect mail from local sorting office Phone calls: monitor the PIN system, maintain the log of PIN phone requests, complete relevant paperwork, audit conversations, check legal numbers are registered solicitors Procedures and protocol: understand and conform to national and local policies, respond to emergency procedures and incidents Interview & Assessment We will assess you against the following Success Profile behaviours. Communicating and Influencing Managing a Quality Service The interview will be of a blended nature consisting of behaviours and experience and is an opportunity for you to showcase your work history or personal experiences. The job holder must be able to fulfil all spoken aspects of the role with confidence in English (or Welsh when specified in Wales). Job Offers – Merit Vacancy This is a merit job vacancy. If you are successful at the interview you will be added to a merit list based on your score. After all applicants have completed the assessment, the prison will make job offers to those with the highest scores first when positions become available. You can remain on the merit list for 12 months; after this you’ll need to apply again. Allowance Details In addition you will receive a 20% unsocial working allowance, already included in the quoted salary figures. For more information please visit our website: www.prisonsupportroles.co.uk #J-18808-Ljbffr