Assistant Store Manager

2 days ago

Greater London, United Kingdom KIKO MILANO Full time

Assistant Store Manager Responsible for driving customer experience, sales, and business KPIs in line with the KIKO Brand Strategy by leading and coaching the team, and taking full accountability for the store when the Store Manager is on leave. Responsibilities People Management Coach and support the team to deliver customer experience and business goals. Recruit, onboard, train, and support the team to deliver the customer experience and business goals. Support in ensuring all store planning and annual leave is aligned with business needs. Coach the team on product knowledge, makeup application technique, and selling techniques to deliver the KIKO customer experience. Customer Experience / Business Management Monitor business KPIs to ensure they align with goals; set follow‑up action plans for the store as agreed with the Store Manager. Deliver business goals defined with the Store Manager (customer experience, sales, OPEX). Prioritise actions that have the most impact on the above goals as agreed with the Store Manager. Complete all BeKIKO dossiers, quizzes, and training elements. Consistently monitor Business KPIs (LFL progression, conversion rate, average ticket, stock‑loss). Procedures & Policies Execution Guarantee that stores comply with all KIKO standards and procedures. Ensure compliance with store procedures outlined in the KIKO STORE BOOK. Guarantee execution of the promotional calendar. Ensure all operational procedures are adhered to in store and maintain compliance. Review all procedures regularly and address issues immediately with the Store Manager to ensure compliance with corporate policies. Job Requirements Minimum of 4 years of experience in a similar role within the retail industry. Demonstrated leadership skills and ability to effectively manage a team. Excellent communication and interpersonal skills. Strong organizational and time‑management abilities. Proven track record of achieving sales targets and driving business growth. Knowledge of inventory management and visual merchandising. Ability to analyse sales data and make informed decisions. Flexibility to work evenings, weekends, and holidays as required. Proficiency using point‑of‑sale (POS) systems and other retail software. Passion for the beauty industry and familiarity with KIKO MILANO products. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Sales and Business Development Industries Personal Care Product Manufacturing #J-18808-Ljbffr

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