Front of House Manager

1 week ago

Kingston upon Thames, United Kingdom N Family Club Full time

Front of House Manager – N Family Club Location: Kingston upon Thames, London Department: Nursery Operations   Compensation: £29,453 – £39,520 / year Company Overview We’re more than just a nursery group. We’re the UK’s most innovative early‑years education provider, proudly certified as a Great Place to Work and ranked the 30th Best Workplace in the UK. At N Family Club we reimagine early years education, fostering creativity, embracing a curriculum‑led approach, and preparing children for the modern world. Responsibilities Greet and support parents, carers, and visitors with warmth and professionalism Manage phone and email communications efficiently and effectively Oversee front‑of‑house operations, ensuring a seamless and welcoming environment Maintain daily records, registers, and other administrative systems Work closely with the Nursery Manager and leadership team to ensure operational excellence Support invoicing, admissions, and enrolment queries Organise events, tours, and open days with attention to detail and great customer care Ensure compliance with GDPR and other administrative policies Be the go‑to problem solver – calm under pressure and always one step ahead Qualifications Excellent customer service experience, ideally in hospitality, retail, or education Strong communication, admin, and organisational skills Proficiency in MS Office and/or nursery‑management software (training provided) Friendly, confident, and approachable – a people‑person through and through Ability to multitask and prioritise in a fast‑paced setting A passion for working in a family‑focused, child‑centred environment A team‑player attitude with a proactive, solutions‑focused mindset Benefits & Perks Competitive salary – £29,453 – £39,520, based on experience Up to £1,750 annual performance bonus Flexible working – choose 4–5 days a week Up to 35 days holiday – including a personal “Me Day” and Christmas closure £100 annual learning fund + access to N Academy £100 clothing allowance – express your front desk style Enhanced family leave for parents, carers, etc. 40 % childcare discount + 6 emergency childcare days per year 5‑year loyalty bonus – around‑the‑world trip + 2 bonus weeks off 10‑year loyalty bonus – “out of this world” experience + 2 extra weeks off Referral bonus – up to £1,000 per successful hire Lifestyle savings – discounts on groceries, fashion, travel, tech, fitness Travel support – season ticket loans and cycle‑to‑work scheme Wellness perks – team socials, gym discounts, online fitness, and more Our Culture At N Family Club we celebrate individuality, champion diversity, and give every team member a voice. We invest heavily in growth through career progression, in‑house training, mentorship, and personal development. Our workplace is designed for educators to thrive and children to soar. Next Steps If you think you have what it takes, click apply and complete our one‑minute application form. For more information about N, our benefits and work culture, visit our Careers website or our Glassdoor page. Job Details Seniority level: Entry level Employment type: Full‑time Job function: Management and Manufacturing Industry: Education Management #J-18808-Ljbffr

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