Financial Assessment Officer

Role: Financial Assessment Officer REF 1650722Contract Length: 6 monthsLocation: Northampton - on site 5 days per weekIR35: InsidePay Rate to Intermediary: £21.39 per hourSpinwell is recruiting for a Financial Assessment Officer for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE FINANCIAL ASSESSMENT OFFICER Responsible for the prompt and accurate production of client financial assessments and reassessments for Adult Social Care service users ensuring that financial regulations and statutory obligations are met through home visits, postal and telephone correspondence. This includes, where appropriate, identifying and recording Service Users’ Disability Related Expenditure and seeking advice about such expenditure from Adult Social Care Team Managers and also investigating property issues and establishing eligibility for Deferred Payment Applications. To maximise the service users and Council’s income through advice and assistance, identifying customer benefits and assisting the service user with these claims. Investigate, respond to and resolve service requests and queries ensuring operational service priorities are met through ownership, adhering to agreed service standards, legislation and guidance and according to operational procedures. Escalate any complaints and potential safeguarding issues in accordance with the relevant procedures. Take responsibility and ownership on areas of the service where improvements could be made. Recognising and adapting to the changing needs of the service by making recommendations and implementing agreed changes to improve efficiency and the service provided. Support system implementations including conducting system testing and delivering training to staff on new system processes. Work as part of a team supporting your colleagues, mentoring Apprentices and Assistants to a high standard. Provide training to new Financial Assessment Officers as and when required to ensure high levels of standards are met. Work collaboratively on projects that support developments and improvements for the Financial Assessments service in a professional and positive way. Manage own workload, processing high quality information / data accurately and in a timely manner, ensuring that case notes are made and recorded to a high standard. Embed customer service excellence within the team through contributing to the design of customer focussed processes, active participation in one-to-one meetings / the PADP process and own behaviours. SKILLS/EXPERIENCE OF THE FINANCIAL ASSESSMENT OFFICER Demonstrate a high level of numeracy and literacy. Demonstrate the ability to write clear and concise reports Demonstrate the ability to work with internal and external stakeholders, in particular vulnerable adults, and their carers, to support the delivery of the Financial Assessments service in line with the annual service plan Demonstrate the ability to communicate effectively both verbally (face to face and by telephone) and in writing, in particular with vulnerable adults and their carers, to achieve desired outcomes. Be able to influence and negotiate when advising and supporting customers and service users Demonstrate the ability to understand and interpret national legislation, policies, and guidance and to ensure processes remain compliant with national requirements Demonstrate the ability to process data and financial information related to the Financial Assessments Service to support the production of management reports Demonstrate the ability to travel to visit service users where appropriate Demonstrate effective use of Office 365 (incl. Teams, OneDrive, etc.) or willingness to undertake training during the probation period. Demonstrate experience of working independently scheduling and prioritising own work to meet service requirements Demonstrate a proven customer service background with experience of conflict resolution, negotiation, and diplomacy skills Demonstrate experience of working in a customer focused role and in a fast-paced environment. Safeguarding: Demonstrate an understanding of the safe working practices that apply to this role. Demonstrate the ability to work in a way that promotes the safety and well-being of children and young people/vulnerable adults. Educated to GCSE level, NVQ Level 2 or experience gained in similar or related working environment Full Driving Licence If you are a Financial Assessment Officer, apply now or send your CV to Spinwell We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us #J-18808-Ljbffr