Assistant Store Manager

Assistant Store Manager Position: Assistant Store Manager (40 hours per week)Contract: Temporary, 6 monthsLocation: Samsonite Store, 285 Oxford St, London W1C 2DWAvailability: As soon as possible Job Purpose Assist the store Manager in coordinating daily store operations and supervising the sales team. Deliver exceptional customer service, maximize sales, and maintain high branch standards while supporting store manager policies and procedures. Customer Service/Sales Offer advice on Samsonite products and demonstrate features to ensure a friendly shopping experience. Introduce selling benefits and various features of the merchandise range. Maximise sales through detailed product knowledge and add‑on sales. Be knowledgeable about store layout, products and stock availability. Deal with customers politely and efficiently, always considering their needs. Handle customer complaints tactfully, always adhering to company policy. Process transactions efficiently and professionally in line with company procedures. Process refunds and exchanges in line with company procedures. Be fully aware of Samsonite after‑sales service, supplier’s warranties and areas covered. Ensure staff are fully conversant with sales promotions, incentives and product brochures. Monitor staff activities on the shop floor to ensure exceptional service and all company procedures are followed. Be aware of all sales figures and targets on a daily/weekly/period basis. Communicate to the Area Manager and Store Manager any factors affecting local trading conditions. Enforce excellent customer service through the emphasis on client books, attention to customers and staff development. Communicate to the Manager/Area Manager any factors affecting local trading conditions. Stock/Merchandising Process deliveries and communicate any errors efficiently. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Design and arrange store displays to attract customers. Maintain a neat, clean and well‑organised shopping environment. Implement correct usage of interior signage. Process returns in accordance with company procedures. Read and action relevant Head Office communication. Carry out stock counts as directed. Assist in the management and control of stock. Liase with Management and Head Office departments to ensure stock packages are maintained. Personnel Communicate in a professional manner with staff at all levels. Assist in the management and allocation of daily work, ensuring tasks are fully completed and high standards are maintained. Assist management in training, developing, organising and leading the sales team. Develop and motivate the team through regular training, assessment and promotion. Assist in review/disciplinary meetings with Store Manager. Ensure welfare of all members of staff in relation to working conditions. Ensure any store problems are communicated to Store Manager. Communication Report and communicate information concerning personnel, merchandise and operations on a regular basis to Store Manager. Actively participate in monthly staff meetings to discuss salesmanship principles, policy implementation changes, merchandise and encourage information exchange. Report merchandise status – fast sellers, slow sellers, deficiencies, buying trends, etc. to the Store Manager on a regular basis. Operation/Administrative Duties Open and close the store following company procedures. Report any late openings to the Area Manager. Operate daily banking procedures ensuring all relevant administration is always up to date. Carry out stock and personnel administration and ensure a timely despatch. Handle telephone enquiries in a polite, helpful and efficient manner. Ensure all customer enquiries/orders are communicated to Head Office in accordance with company procedures. Complete regular audits as per company policy. Security Ensure the safe is locked and secure at all times. Ensure any store or till keys are secured at all times and alarms (where appropriate) are used in accordance with security directions. Act on any security issues and report to Management. Work with Store Manager to identify and address any internal losses. Remain vigilant when dealing with stock and monies, ensuring company procedures are adhered to. Housekeeping Maintain high standards within the branch. Ensure cleaning is carried out daily and look after all fixture fittings and stock. Ensure all equipment is maintained to required standards. Attendance Report for work 5-10 minutes before shift start to prepare for scheduled start time. If absent or late, contact the store Manager at the earliest opportunity for alternative arrangements. Attend training courses as directed by Store Manager, arriving on time. Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with company dress policy. Ensure the team meets the dress code and appropriately represents the company. Deliver dress policy discussion and hand delivery to each employee. Health & Safety Act on any accidents or potential dangers to staff or customers and report to Management. Check First Aid Kit and fire extinguishers to ensure compliance with health and safety standards. Additional Responsibilities Perform duties of a similar nature as required and directed by Management. Skills Required Constant standing, bending, frequent lifting of luggage up to 15 kilos Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Management skills Target driven Planning skills Brand sensibility Good command of English Flexibility #J-18808-Ljbffr