Hire Manager

4 days ago

Wishaw, United Kingdom Ask John and Dave Show Full time

Job Description We are working with the UK’s leading pump solutions business seeking an experienced Hire Manager to take ownership of day‑to‑day hire operations within a busy branch environment in Wishaw. This role is central to the smooth running of the branch, coordinating equipment movements, managing hire requests, maintaining accurate records, and ensuring customers receive a first‑class service every time. It suits a confident Hire Manager who thrives in a fast‑paced environment and can balance logistics, commercial decisions and customer engagement with ease. Key Duties and Responsibilities Oversee logistics and transport scheduling, ensuring deliveries meet customer requirements and equipment is collected within agreed timeframes. Maintain accurate contract documentation and system records, replacing in‑lieu contracts immediately. Review all re‑hires and identify opportunities to replace equipment, liaising with the Branch Manager and Central Workshop. Lead the Hire Team in completing day books and transport books, ensuring all follow‑ups are actioned. Negotiate hire rates within company pricing structures and discount policies. Maintain accurate stock information so the branch can meet all hire demands. Work closely with operational teams across the area to coordinate resources and avoid duplication. Raise correct charges for damages and losses, liaising with customers and ensuring documentation is completed for finance. Pass all sales leads to the Sales Team and complete outbound calls to dormant accounts. Provide consistently positive customer service, building strong relationships and gathering feedback. Contribute ideas for business development and support branch and area profitability reviews. Ensure all SHEQ procedures are followed and accurate monthly asset checks are completed. Skills and Experience Required Background in a management or supervisory role, within a hire desk or a similar environment. Demonstrable experience managing a busy hire desk with high volumes and tight deadlines. Experience within logistics, construction or water utilities is beneficial. Confident user of hire systems and software packages, with strong MS Office skills. Self‑motivated with the ability to work independently and manage shifting priorities. Strong organisational ability, able to respond quickly to changing hire needs. Excellent communication and customer handling skills, remaining calm under pressure. Strong negotiation and influencing ability with confidence to upsell or advise customers. Understanding of pump products and hire solutions is advantageous. Summary Position: Hire Manager Location: Wishaw Duration: Permanent Salary: £40,000 to £46,000 including bonus and benefits Start: Notice dependent This is an excellent opportunity for a driven Hire Manager to take the lead within a high performing branch and play a key role in operational delivery and customer satisfaction. Apply now or contact the Kiota team for more details. #J-18808-Ljbffr

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