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TFG London is an ambitious and forward-thinking Retail Group. You might not know our name directly, but you're sure to recognise our iconic brands: Phase Eight, Whistles, Hobbs, and Inside Story. We've grown to operate across the UK and in eight other international destinations, and we're incredibly excited about our future, which includes expanding our current fashion, lifestyle and homeware brands and bringing new ones into our portfolio.Our success is all thanks to our amazing people as we look to appoint a CRM Executive to assist our CRM team as we continue to pursue our ambitious growth plans.Take ownership for the planning, execution and optimisation of CRM campaigns across all territories for the GroupWork collaboratively with cross‑functional internal and external partners to deliver CRM campaignsImplement test and learn plans for optimising campaign performance and improving customer KPIsCollaborate with the insights team to track and monitor campaign performance and customer KPIsMonitor database numbers to ensure there is an accurate view of active opt‑ins and understand the impact of our activities on churn rates.About YouTo be successful in the CRM Executive role you will have the following skills and experience:CRM specialist comfortable managing CRM campaigns for a retail business with a global footprintExperience working with CDP/ESP/CRM platforms, experience using Exponea a bonusFearless with the ability to generate ideas that can be tested rapidly to challenge current ways of workingHands on experience of analytics packages, preferably Google AnalyticsDemonstrable ability to work in fast paced environments working to tight deadlinesAbility to prioritise and manage multiple workstreams ensuring stakeholder expectations are managed effectivelyAbout UsAcross TFG London, we pride ourselves on having our people at the heart of everything we do. We will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:Employee Discount of 70% with Phase Eight, Whistles and Hobbs, as per the TFG Brands Discount PolicyUp to 28 days holiday entitlement per annum in addition to the usual public and bank holidaysFinancial and Wellbeing assistanceEnhanced Maternity packageVirtual GP service – unlimited access 24/7Plus much moreTFG London Inclusion and Diversity statement of commitment:At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. #J-18808-Ljbffr
