Billing & Collections Team Leader - 12 month FTC

Billing & Collections Team Leader - 12 month FTCDepartment SEBL Worthing - Data Quality & BillingLocations WorthingStatus hybridYearly salary 33,000.00 GBP - 35,000.00 GBPType noneOverviewAs a member of the department, you will be leading a team accountable for processes that ensure effective management of in life supplies. We are a close-knit team that focuses on resolving billing and supply issues that contribute to inaccurate debt on customer accounts. The goal is to ensure customers are accurately billed on time, every time, and their supply is up-to-date in accordance with industry guidelines and any arrears are collected. We’re looking for an ambitious and proactive Billing & Collections Team Leader to develop the team, processes, aid efficiency gains and achieve high success rates. You will be working with industry processes and will need to be adept at problem solving and building relationships. This role offers an opportunity to challenge yourself and develop skills in the UK energy industry.ResponsibilitiesLead and develop a team of staff members.Ensure effective management of in-life supplies and resolution of billing and supply issues.Drive accuracy of customer billing, timeliness, and up-to-date supply in line with industry guidelines.Identify and implement efficiency gains and improve debt collection outcomes.Collaborate with stakeholders and leverage problem-solving skills to maintain data quality and financial performance.Qualifications & ExperienceExperience in the energy industry with a solid understanding of the electricity industry and customer-related processes.Demonstrated ability to lead and develop a team of staff members.Experience in collecting outstanding debt on customer accounts.Proficiency in relevant software and tools used for data analysis and account management.Understanding of the impact of data quality on financial performance and debt.What sets us apartGlobal Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team with opportunities to explore new markets and make a difference on a global scale.Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Diversity is a key driver of growth and innovation.Hybrid workingHybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to other offices may be required.What happens next?Once we receive your application, it will be reviewed by a human—no bots here. The process typically takes around 2–3 weeks, with 2 stages of video interviews via Teams. Depending on the role, we may invite you for a face-to-face meeting or require only 1 video interview. If you have questions or need support, our Recruitment Team is available to assist you.Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.We are committed to making the application process easy and comfortable. Let us know how we can help with any reasonable adjustments tailored to your needs. At the bottom of each advert you can find contact details for our recruitment teams. Please reach out so we can discuss further.Please use the button below to start our application process.If you're a generator or a commercial and industrial (C&I) business, you're in the right place.If you're a micro or smaller business you should visit our SmartestEnergy Business website. #J-18808-Ljbffr