Head of LPGP Networks

About The RoleThe Network Head is the nucleus of PEI’s LP/GP community in Europe and plays a pivotal role in developing products and services that support PEI to build ever-stronger relationships with our customers and drive the growth of membership-type revenue.They are constantly taking the pulse of the market and its participants, speaking to members, assessing trends and deeply understanding members’ evolving needs and views on the markets they participate in.Using their market and member insight, The Network Head’s core responsibilities are to develop and execute the engagement plan that drives member interaction with the network services throughout the year. This includes an annual schedule of touchpoints that gather the right members together at the right time, around the right topics and that also deliver opportunities for high-quality data and content extraction that feeds value back to the wider membership.Conduct frequent conversations with customers, collating this with data from feedback provided by the member relations team and other experts within PEI.Deliver a creative, dynamic, responsive and innovative programme of key meetings (online and offline) for your network(s) that reflect your members’ needs and requirements and that members recognise as high value in helping them achieve success in their day to day roles.Drive adherence to agreed milestones associated with the delivery of product to market and be ready to defend your programme with data to evidence.The Network Head will use their member intelligence and industry knowledge to enable the members relations team to connect members to the people, content and opportunities that align to their evolving needs.Understand the education needs of your network members, be alive to themes or challenges that present PEI with the opportunity to create unique and proprietary content to meet the needs of members and further their dependency or perception of PEI’s capabilities.Provide opportunities for members to interact with or feedback to other members around specific topics they have an opinion or expertise on.Listen out for opportunities to connect members not only on a transactional level, but a personal and regional or special interest level, or around specific areas of expertise and advise sought.Responsibility for maintaining deep and rich profile information on your members in PEI systems (CRM and the Member Hubs) to ensure the Member Services team can appropriately create service plans that meet their needs and other teams in the business can appropriately position products and services that are relevant to the individual and organisation.Roll out special interest groups, ensuring that every eligible member has the opportunity to opt in to groups meetings, special information flows or tailored content.About YouRequirementsHighly structured and organised.Personable, engaging, enthusiastic and creativeA keen listener and interviewerAble to analyse, interpret and synthesize unstructured information.Interested in financial markets and has some knowledge of private markets and/or real estate investment.Comes equipped with experience of building member stories and journeysAdaptable and able to work in a fast paced, ever-changing environment.Qualifications & Experience:Membership management experience of five years or more.Understanding the world of private markets and the active players is a plus.Record of creating and delivering, a rich programme of live and virtual meetings, webinars, workshops.Ability to communicate professionally and accurately in English in writing.Ability to deal with numerical performance metrics and data.Ability to work across multiple teams and functions across a business.An educational background in a research-based degree (social science etc) or economics would be favourable.Personal Attributes:Personable, open, friendly and a listener.Creative and ideas-driven.Unafraid of constantly developing and complex work.Ability to work as part of a well-oiled global team.Resourceful, independent, quick to assimilate and execute new strategies.Demonstrates composure, control, and a collegiate approach under pressure.Seeks responsibility and trust.Wants to develop a career.Is willing to and wants to travel often with work.About UsPEI Group is a subscriber-focused business intelligence company. With our multi-talented global team of over 490 people, spread across EMEA, USA & Asia, our purpose is to inform and connect investment professionals across global, specialised markets.PEI Group provides industry-leading journalism, data, and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics, and database platform.We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this.PEI Group supports flexible working arrangements, and we welcome career returners. #J-18808-Ljbffr