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Trainer at Newcastle

2 weeks ago

Newcastle upon Tyne, United Kingdom The Post At Mint Hill Llc Full time

What are we looking for in our Trainers?

  • Deliver training to all areas of the business from New Hire entrants up to Management level.
  • Maintain and update the training tracking system ensuring it is used to its full potential to the benefit of the business (currently using Moodle).
  • Maintain and update PLSC specific training modules and material, ensuring that the content of the Induction/ New Hire Program and all other training modules is relevant and accurate in line with business process changes and client requirements.
  • Design and deliver new and revised product and application specific training in relation to Business needs, Operational and Procedural changes and Annual Legislation Refreshers.
  • Support areas of Training and Development by contributing ideas and suggestions for ongoing improvement in line with business goals.
  • Create and distribute Training Communications to staff on changes and new practices using Moodle functionality.
  • Update New Hire and existing staff training records in line with Quality Compliance.
  • Evaluate training sessions and discuss areas for continuous self-improvement with the Management Team.

Experience Required

  • Experience in a training role for a minimum of 2 years.
  • Worked in a Contact Centre or Large multi–Department Business.
  • Understanding of effective teaching methodologies and tools.
  • Willingness to keep abreast of new training techniques.
  • The ability to use data and feedback and turn into actions for continuous development of training.
  • The ability to build solid stakeholder relationships across the business.
  • Present information to the Senior Leadership team on a regular basis to inform on training progress, including Induction and ongoing training.
  • Proficient in MS Office (esp. Powerpoint); e-learning software is a must.
  • Phenomenal communication, presentation and public speaking skills.
  • Organizationaland time management abilities.
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