Operations Site Manager

2 weeks ago

Luton, Luton, United Kingdom ao Full time

We're seeking an experienced and driven Depot Manager to oversee operational performance and efficiency at one of our depots. You'll lead a dedicated team, working closely with day and night shift supervisors to ensure smooth operations and exceptional customer satisfaction.

Your focus will be on delivering excellence while fostering a high-performance culture. You'll inspire your team to succeed and maintain the highest standards, all while receiving full support from District and Depot management teams, along with central teams in Quality, Commercial, and People to drive results.

  • Shift Pattern: Monday - Friday
  • Location: Luton
Here's What You Can Expect To Be Doing

Leadership and Support:

  • Lead a motivated and engaged workforce, ensuring a positive working environment that drives success across all teams.
  • Foster a fun and supportive culture, ensuring the wellbeing and development of all direct reports through coaching, support and encouragement.
  • Manage self-employed drivers, addressing any challenges, managing expectations and working closely with your Driver Account Manager.
  • Execute HR Procedures such as investigations, disciplinary meetings and performance management with fairness and consistency.

Operational Excellence:

  • Monitor and manage depot performance against agreed Key Performance Indicators to ensure continuous improvement.
  • Manage the depot's budget, including cost management and ensuring cost-effective delivery.
  • Ensure the depot remains fully compliant with transport legislation and operational requirements.
  • Maintain high operational efficiency through effective people management, setting clear performance expectations and ensuring the smooth execution of daily tasks.
  • Provide daily and weekly reports to Districts/Regional Managers, Head office, and Senior Teams, keeping key stakeholders informed of operational performance.
A Few Things About You

Leadership and Team Development:

  • Be able to inspire your team to achieve operational targets and performance goals, leading by example to maintain a positive and motivated work environment.
  • Ensure the development and well-being of all team members by managing performance, providing feedback and identifying growth opportunities.
  • Promote a culture where the team members are supported, motivated and operate at full potential.
  • Be able to make quick decisions under pressure and stay focused on delivering customer service excellence.
  • Be able to challenge the existing processes, identify inefficiencies, and implement changes to continuously improve service delivery.
  • Be able to provide a fair and consistent approach to people management.

Operational Excellence:

  • Remain calm and composed in stressful situations, addressing and resolving issues swiftly and effectively.
  • Be able to think critically and make decisions that benefit both the team and the business.
  • Be accountable for maintaining operational efficiency by ensuring that resources are optimally utilized and daily tasks are completed to the highest standard.
  • Be able to consistently meet or exceed depot KPIs including operational efficiencies, customer satisfaction, and financial targets.
  • Ensure your team consistently delivers a high level of service that meets customer expectations, ensuring long-term satisfaction and loyalty.
  • Being comfortable working in a fast-paced environment, managing priorities and staying on top of tasks is essential.

Technical Skills:

  • A deep understanding of logistics, transport legislation and operational best practices.
  • A strong understanding of health and safety legislation is expected.
  • Be able to interpret and analyse data to assess operational performance and present accurate managing reports that help to inform decision-making.
  • CPC is desirable but not essential.
A Bit About Us

Our people are our superpower, and that's no accident. We're looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.

With AO, the sky's the limit. We'll support you to be the best version of yourself and always drive your career forward.

We keep things simple. We say things like "treat every customer like they're your gran" and "make decisions your mum would be proud of" because we're personal and act with integrity - every day in every action.

  • 33 days holiday (Including Bank Holidays)
  • At least 5% contribution pension scheme
  • Exclusive Staff Discount
  • Enhanced Maternity, Paternity and Adoption Packages
  • Expression of wish service
  • Make a difference days (x2 fully paid charity days a year)
  • Share-save Scheme

To see all our benefits and perks, visit our AO Benefits page.

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