Head of Workplace Experience

Head of Workplace Experience Join to apply for the Head of Workplace Experience role at Trainline. About Us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco‑friendly and affordable as it should be. Today, we’re a FTSE 250 company with over 1,000 Trainliners from 50+ nationalities across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high‑speed journey. Introducing the Workplace team The Workplace Team plays a key role in the employee experience at Trainline by connecting people and places through our curated spaces, events, and services. As Head of Workplace, you will… Deliver global strategic leadership and operational excellence to ensure our workplaces are safe, inclusive, reflect our culture, and enable our teams to be productive and do their best work. Workplace Strategy & Leadership Own the workplace and real‑estate strategy across Trainline’s 6 offices in Europe.Lead, develop, and mentor the Global Workplace Team.Build trusted relationships with senior stakeholders across the business, including Executive Leadership, IT, Finance, People Team, and Legal.Use qualitative and quantitative data (occupancy, utilisation, surveys, NPS, and headcount forecasts) to inform workplace strategy and space planning.Lead pilot programs for innovative workplace technologies, stay ahead of emerging trends, and champion the adoption of AI within the workplace. Real Estate Oversee all stages of the commercial real estate life cycle.Develop financial models and analyses to support portfolio decisions and executive approvals.Maintain an up‑to‑date understanding of industry trends, market conditions, and best practices. Capital Projects Lead the end‑to‑end project management of workplace design and fit‑out projects. Apply project management methodologies across all workplace projects. Develop and maintain global design standards. Manage construction, design, engineering, and furniture partners. Develop communication plans, playbooks, and training materials to support employees and leaders through change. Operations Oversee daily operations across all offices. Lead workplace programming, community events, onboarding experiences, and promote cross‑team connection. Ensure workplace services deliver a consistently high standard aligned to Trainline’s culture. Partner closely with Workplace IT. Financial Management Own all Workplace OPEX and CAPEX budgets. Develop business cases for capital projects and strategic investments. Balance trade‑offs and ensure cost‑effective operations. Sustainability & ESG Embed sustainability principles into all workplace and real‑estate decisions. Partner with our Sustainability team. Lead initiatives to improve sustainability performance. Track and report environmental metrics. Health & Safety Develop and maintain H&S policies, risk assessments, fire strategies, DSE, evacuation procedures, and contractor management processes. Act as senior escalation point for incidents, audits, and corrective actions. Oversee H&S training and inductions. Partner with Country Managers, HRBPs, and DEI networks. Proactively manage risk across the portfolio. Own physical security standards and processes. Physical Security Oversee access control systems, badge management, visitor management, CCTV, alarm systems, and incident response protocols. Lead investigations and coordinate responses to physical security incidents. We'd love to hear from you if you… Proven experience leading workplace, real estate, or facilities teams. Strong background across real‑estate lifecycle, workplace design, construction, and operational management. Skilled in stakeholder management and influence. Experience leading global teams and managing distributed office portfolios. Strong commercial acumen with vendor and budget management. Knowledge of traditional leases and serviced office agreements. Ability to translate data into strategic recommendations. Excellent communication skills. Demonstrated ability to lead complex programmes. Formal H&S qualification advantageous. Strategic thinker with a practical, problem‑solving mindset. Collaborative leader who builds trust and empowers teams. Comfortable operating in fast‑paced environments. Passionate about creating workplaces that enhance culture, performance, and employee experience. More Information Enjoy fantastic perks like private healthcare & dental insurance, a generous work‑from‑abroad policy, 2‑for‑1 share purchase plans, an EV scheme, extra festive time off, and excellent family‑friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. We operate a hybrid model; Trainliners are expected to work from the office at least 60 % of the time over a 12‑week period. We also have a 28‑day Work from Abroad policy. Our Values: Think Big – We're building the future of rail. Own It – We focus on every customer, partner and journey. Travel Together – We're one team. Do Good – We make a positive impact. We believe in diversity and inclusion. We’re committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. #J-18808-Ljbffr