After Sales Support Administrator

24 hours ago


Maidenhead, United Kingdom Trinity Resource Solutions Full time

OverviewAre you passionate about delivering exceptional customer service and ensuring smooth after-sales operations? Our client, a market-leading business, is looking for a dedicated After-Sales Support Executive to join their growing Operations Team.This is an exciting opportunity to take ownership of customer interactions, support operational efficiency, and play a key role in building long-term customer satisfaction.What You’ll Be DoingCarrying out detailed inspections of returned products at third-party premises, ensuring compliance with HSE standards.Delivering outstanding customer support with a focus on first-time resolution.Building strong relationships with service centre agents, dealers, and key stakeholders.Managing customer interactions end-to-end, from authorising product collections to coordinating repairs under guarantee.Identifying opportunities to streamline processes and improve efficiency.Supporting departmental projects from concept through to delivery.Travelling across the UK as required to conduct inspections and support customers.Continuously developing product knowledge to support personal and team growth.What We’re Looking For1+ year’s experience in customer service or sales support with proven issue-resolution skills.Strong problem-solving and multitasking ability with excellent attention to detail.Confident communicator (written and verbal) with strong relationship-building skills.Proficiency in Microsoft Office and CRM systems.Analytical mindset with accurate data entry skills.Self-motivated, trustworthy, and able to work independently or in a team.Full UK driving licence (essential).What’s On OfferPrivate medical & dental insuranceGroup life assuranceFree on-site parkingOn-site restaurant & coffee shopFlexible hybrid working after initial trainingDiscounts on a wide range of productsSeniority levelAssociateEmployment typeFull-timeJob functionCustomer Service and AdministrativeIndustriesOffice Administration, Consumer Services, and Computers and Electronics ManufacturingBase pay range: This range is provided by Trinity Resource Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. #J-18808-Ljbffr



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