Deputy General Manager

Join to apply for the Deputy General Manager role at Buzz Bingo. This range is provided by Buzz Bingo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Up to £35,000, depending on experience. This is a full‑time position (44 hours per week). The role requires full flexibility to work during all opening hours and you may be asked to cover other clubs in the region on short notice. Join Our Team of Remarkable People At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in clubs across the country and in our support centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way We believe in the power of Bingo to bring people together, and it is that spirit of connection – online and in club – that makes us a bingo business unlike any other. The Role You’ll Play As Deputy Manager you’ll play a key part in ensuring consistent delivery of the Buzz Bingo Brand Values and a culture of exceptional customer service at each point of the customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan. Hit the Jackpot with Our Benefits Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App – for your mental wellbeing approved by the NHS Buzz Brilliance Awards – Employee Recognition Scheme Buzz Learning – our digital learning platform with access to 100s of online courses In‑house training – IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part‑time colleagues) Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible) Staff discount – 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme Your Responsibilities as Part of Our Team Assist the General Manager in ensuring the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the club Seek opportunities to recognise and appreciate those who go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club’s local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate feedback received from all customers and respond to it Generate new members and communicate with them appropriately to generate repeat visits, including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day‑to‑day activities by directing, delegating, coaching and supporting as required Ensure that the company’s legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Hygiene) are properly observed and adhered to Ensure the club is operating in strict accordance with the company’s operating manuals, standards and procedures Ensure a safer gambling environment for all customers and colleagues across all of our channels, online, in club and live The Winning Combination We’re Looking For Previous experience of managing a team in a face‑to‑face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understanding the commercial drivers of the business Evidence of setting an example for customer service and interaction ‘on the floor’ A relentless focus on customer service standards with strong attention to detail Self‑aware and welcomes constructive feedback Committed to your own and others’ development Evidence of being able to manage and drive new initiatives A driven desire to deliver tangible results Applicants must be 18+. Seniority level Not Applicable Employment type Full‑time Job function Management Industries Gambling facilities and casinos, bars, taverns, and nightclubs #J-18808-Ljbffr