Operations Reporting Analyst

About Zurich Cover-More Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi‑line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey. Our family of customer‑facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific. Our global delivery platform provides a consistent multi‑lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover‑More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers. So, what’s the job? You’ll produce key monthly dashboards and ad‑hoc reports. You’ll conduct research and analysis to identify business opportunities and issues. You’ll collaborate across teams to resolve operational challenges and improve processes. You’ll Support audits and prepare presentations for Quarterly Business Reviews. You’ll build strong relationships with internal stakeholders and global account managers. And what are we looking for? You’ll be proficient in Microsoft O365 (Excel, SharePoint, PowerApps, PowerAutomate). You’ll have strong SQL skills and experience with SSMS. You’ll be an expert in data visualization tools (Power BI preferred). You’ll have excellent analytical, problem‑solving, and communication skills. You’ll have the ability to work under pressure and meet tight deadlines. You’ll be familiar with insurance concepts and call centre/claims processing systems is a plus. So, why choose us? We value optimism, caring, togetherness, reliability and determination. We have more than 1500 employees worldwide : we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work‑life balance with the flexibility of 3 days in the office and 2 days working from home. Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. We also offer some fantastic benefits including: Travel insurance Health insurance Life insurance Income protection Company subsidised pension 25 days annual leave Short term incentive plan Employee reward and recognition scheme Flexible working opportunities Competitive family and parental leave programme Employee assistance program Fitness reimbursement scheme Volunteering leave Online learning and training opportunities Professional membership Work anniversary leave Apply today and let’s go great places together #J-18808-Ljbffr