Operations Manager
1 week ago
3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from MBL Solutions Ltd 15 Month Fixed Term Contract (January 2026 - March 2027) MBL is a market-leading platform gift card technology and services provider, working with some of the largest retailers in the UK. We are a Love2shop company and part of the Paypoint Group. https://mblsolutions.co.uk/ At MBL Solutions we don’t just provide market-leading technology solutions, we take time to learn about our clients and their customers. We work collaboratively to make sure our solutions are not only what you need but also what your customers need. MBL are looking for an Operations Manager to support the Head of Operations & MBL Operations Team. You will report into the Head of Operations who will give full training alongside the existing Operations Manager for the first month, but it would be great if you have already worked in a customer service and have some management experience. Main Responsibilities Support to deliver operational plan which puts customers and commercial success at the hear of all you do Ensure that the operations of the team meets the expectations of its customers, Board, shareholders including its employees and suppliers Work closely with the Commercial / Finance / IT / Marketing teams to ensure Customer queries are resolved within the specified SLA Oversee the efficient and effective day-to-day operations of the MBL Operations team Work to develop new process protocols / test where appropriate, communicate and train the team Person Specification Able to work in a fast-paced environment dealing with high profile clients Experience handling customer complaints / escalations Understanding of gift card platforms Ability to deal with financial and technical customer queries Excellent attention to detail Proactive Advanced user of Microsoft Office (Word & Excel) Location: Wallsend NE28 9NX Seniority level Entry level Employment type Contract Job function Other Industries Retail #J-18808-Ljbffr
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Operations Manager
2 weeks ago
Wallsend, North Tyneside, United Kingdom 2ad8effa-3266-414a-b1e6-1df282ab3823 Full time £28,000 - £40,000 per yearMBL Operations Manager15 Month Fixed Term Contract (January March 2027)MBL is a market-leading platform gift card technology and services provider, working with some of the largest retailers in the UK. We are a Love2shop company and part of the Paypoint Group.At MBL Solutions we don't just provide market-leading technology solutions, we take time to learn...
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Operations Manager Maternity Cover
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Wallsend, North Tyneside, United Kingdom love2shop Full time £28,000 per yearJob AdvertMBL Operations Manager15 Month Fixed Term Contract (January March 2027)MBL is a market-leading platform gift card technology and services provider, working with some of the largest retailers in the UK. We are a Love2shop company and part of the Paypoint Group.At MBL Solutions we don't just provide market-leading technology solutions, we take time...
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