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Brand Specialist (Supervisor) - Simkhai (Womenswear) Join to apply for the Brand Specialist (Supervisor) - Simkhai (Womenswear) role at Selfridges. Job Introduction As Brand Specialist you will: Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise. Excite and motivate other colleagues in your department, sharing your knowledge of your brand, communicating stories of newness, product exclusives and other information to help drive sales and cascade this knowledge through training. Take responsibility for tasks beyond the role expectations, spotting opportunities to improve business, customer service and retail standards. Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss. Adapt to day‑to‑day challenges, working across departments while bringing your service excellence and collaborative spirit. Build and develop your own client base, nurturing customer relationships through exceptional personal service. A Bit About You All over the numbers – you will be given sales, CRM and NPS targets, and you will have curiosity and appetite to learn about them. A great communicator – passionate about our products as well, delivering inspiring brand training to your team. Well informed – you will keep up with competitors’ activities. Known as a sales and service expert. Collaborative – you will keep brand partners informed of successes, challenges and feedback. Approachable – you will be a leader in your department, available for requests, coaching and support. A proud shopkeeper – responsible for replenishing stock, maintaining Selfridges standards and inspiring others to deliver the same. Embodying our values as a trusted and respected colleague. Seniority level Mid‑Senior level Employment type Full‑time Job function Marketing & Sales Industry Retail #J-18808-Ljbffr
