Director, Client Services, Medical Affairs

OverviewJOB DESCRIPTIONIQVIA Medical Communications is seeking Director, Client Services to drive growth, quality and customer relationships across a portfolio of accounts in our global business.Role objective:Reporting to the Head of Site Engagement and Medical Affairs Training Practice, this role is accountable for the strategic growth and management of a portfolio of customer accounts, leading the team to achieve strong customer relationships, achieve growth targets and ensure high quality programme strategy and delivery across Site Engagement and Medical Affairs Training, and Medical Affairs Communications programmes.This role is responsible for the development and upskilling of the Account Management team to drive growth through well-defined Account Plans, strategic programme development, robust client / Sponsor relationships and high-quality execution. This role will also support and, when required, deputise for the Head of Site Engagement and Medical Affairs Training Practice in developing and executing strategic initiatives.Key responsibilities include:Strategic leadershipCollaborate with the Head of Site Engagement and Medical Affairs Training Practice to shape and execute Practice Area strategy, including new solution development in collaboration with our Product and Strategy team, internal stakeholder engagement, implementing core initiatives to achieve Practice Area strategy, and ensuring robust performance reporting.Deputize for the Head of Site Engagement and Medical Affairs Training Practice when necessaryGrowthTake responsibility for financial performance of account portfolio including achieving growth, revenue and profitability targets and ensuring accurate forecastingTake accountability for collaborating with Account Management Team to design and implement Account Growth Plans that drive organic expansion and net new businessCultivate fruitful partnerships with IQVIA business development teams to ensure integration of IQVIA Medical Communications (IMC’s) growth goals into broader account plans, and to ensure inclusion in the relevant proposals and client engagementsMaintain overview of all IMC work across allocated accounts, working with Heads of Practice and Account Management team to identify opportunities to cross sell solutions and extend relationships with clients from clinical study support into Medical Affairs CommunicationsIdentify and lead strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial ServicesClient relationships and business developmentServe as a strategic client / sponsor partner across key accounts, cultivating senior-level stakeholder relationships - including with procurement teams - to uncover new opportunities and accelerate growthIncrease portfolio revenue by identifying and acting as senior lead on high-impact business proposals, overseeing pitch / bid defence development, and ensuring successful outcomesTake responsibility for maintaining strong hit and strike rates for proposals and driving improvements over timeLead team to collaborate with other IQVIA business development teams to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contractsMaintain a deep understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas across all IMC Practice AreasBuild a strong external presence and engage senior industry leaders to cultivate new business opportunitiesQualitySupport Account Management team to deliver high quality strategies and programs that are delivered with excellence, ensuring strong client feedback and enabling organic growthAct as point of escalation for any delivery challenges, advising and mentoring Account Management team to resolve and where appropriate, supporting client discussions and brokering internal solutionsChampion process optimization and ensure consistent adherence to best practices across the Practice Area; actively participate in initiatives to deliver operational enhancements, ensuring they meet Practice Area needsInternal collaborationProvide subject matter expertise across the Practice Area and wider IQVIA, serving as a senior point of contact for other leaders within IQVIA, to identify and operationalise fruitful collaborationsParticipate in collaborative service development and business development opportunities that drive growth for IMCThrough a deep understanding of customer strategy, identify opportunities to introduce other IQVIA teams to the customerParticipate in collaborative service development and business development activitiesTeam leadershipLine manage and mentor the Account Management team, managing staff in accordance with organization’s policies and applicable regulations, and supporting and developing them to achieve their goals and develop new skills and supporting resource planning to maintain optimal team utilizationIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.comIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.EEO Minorities/Females/Protected Veterans/Disabled #J-18808-Ljbffr