Operations Manager, Amazon Logistics

Operations is the beating heart of Amazon.This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It's driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site you'll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.Key job responsibilitiesManage and develop a team of Area ManagersLead operational teams on a shift dealing with issues and positively impact site performanceAnalyse shift performance against relevant business objectives and put in place actions to improve our operational excellenceWork closely with other support teams including HR, Finance, Health and Safety and SecurityDesign and deliver initiatives across the sites to improve operational performanceA day in the lifeYoull lead shifts at one of our operational sites. Youll also be the key link between a number of teams including finance, safety and operations integration teams. That means you'll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. Youll be a source of leadership and support your team to be the best managers they can be.About the teamAmazon Logistics or AMZL handles last mile delivery duties in partnership with third‑party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts like Amazon Fresh, Prime Now and Amazon Restaurants.There are two sides to what we do. Our under-the‑roof associates process millions of products for dispatch to our delivery teams. Our team is people‑focused and supportive particularly as lots of our people work through the night. We focus mostly on operations with 24/7 shifts in most of our locations.Meanwhile our on‑the‑road people work with Amazon Flex – a network of delivery contractors. Every year we continually raise the bar for customer experience with new innovative delivery services. We look for new ways to overcome industry‑wide logistics challenges and new ideas to reduce our carbon footprint supported by a portfolio of vehicles (including Electric Vehicles) and technology to help us do just that.QualificationsBachelor’s degree or Master’s degree in business, data science, public administration, finance, engineering, human resources or related fieldBachelor’s degree in business, data science, public administration, finance, engineering, human resources or related field or an MBA and experience working with stakeholdersSpeak, write and read fluently in English and have the ability to take direction in EnglishBachelor’s degree or experience using data to influence business decisionsExperience in procurement, supply chain, inventory management, contract management, lease administration or operationsBachelor’s degree or experience working for Amazon or any Amazon subsidiary or affiliateExperience with process improvement techniques such as Kaizen, Lean Manufacturing or Six SigmaExperience in warehouse operations and logistics or equivalentKnowledge of Microsoft Office including Outlook, Word and ExcelEmployment InformationEmployment Type : Full-TimeExperience : yearsVacancy : 1Key SkillsShipping & ReceivingForkliftWarehouse ManagementAgricultureSyteLineWarehouse ExperienceWarehouse Distribution ExperienceHigh‑end SalesOSHAWarehouse Management SystemSupervising ExperienceLogisticsEqual Employment OpportunityAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (to know more about how we collect, use and transfer the personal data of our candidates).Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner. #J-18808-Ljbffr