Head of Operations

Job SummaryIf the following job requirements and experience match your skills, please ensure you apply promptly. The Head of Operations holds responsibility for our day-to-day delivery, strategic development of our services, and operational team leadership. As our new Head of Operations you will: sit on the PiP Senior Management Team and lead our team of circa twenty delivery staff.  ensure continuous operational improvement, working with SMT to develop our service and systems, through new projects or ways of working, and champion a learner-led approach to everything we do.  champion PiP meeting our regulatory and reporting requirements, manage key relationships including with local authorities, and hold budget responsibility across our service. Who We Are PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential, and to lead lives that are as independent as possible.   Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our students. What You’ll Need: Significant experience of working with people with learning disabilities, or a similar vulnerable client group, including knowledge of Safeguarding of Vulnerable Adults (SOVA) processes. Significant experience of leading and managing a staff team. Strong understanding of and commitment to a person-centred approach to working with people with learning disabilities, including planning, progress monitoring and review. Experience of liaising with a wide network of agencies and sector professionals in support of student needs. Knowledge of national and local legislation and policy affecting people with learning disabilities, including personal budgets. Alongside knowledge of key legislation and processes including on Health & Safety and Risk Skills and abilities  Able to communicate effectively, both verbally and in writing, including the ability to maintain accurate records and produce reports for a variety of internal and external audiences. Able to take a lead role in the implementation of major tasks, including contributing to the delivery of key performance management targets and making organisational and systems improvements. Able to manage and complete projects successfully, including delegating tasks and monitoring and evaluating progress against outcomes. Able to establish, develop and maintain constructive and professional relationships with a wide variety of professionals and carers both internally and externally. Able to liaise and work closely with student families, carers and other stakeholders in planning, implementing and monitoring support. Able to take a flexible approach to work, including flexible and out of hours working in response to service needs and developments. Willing and able to participate actively in a variety of fundraising events and activities, including some evening and weekend events. What We Offer: You'll get 25 days holidays + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish. An extra day of annual leave for each year you've worked with us up to another 5 (30 in total) We offer a travel subsidy of up to £7.50 per day to help with the commuting costs. We provide a 4% pension contribution Free Employee Assistance programme 24/7 with access to counselling We offer regular team meals and socials - generally during work hours and they are optional. We offer a cycle-to-work scheme and as we're a charity you'll get access to savings like charityworkerdiscounts Our Mission PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users. Our commitments PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.    We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities.  PiP keeps all personal information confidential and in line with current data protection legislation and GDPR. xsabvtc Closing Date: December 5th 2025. We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates.