Receptionist

Location: Kettering Salary: Between £23,557 and £26,754 per annum (Pro-Rata) DOE and Qualifications Expires: 08/12/2025 23:59 Apply Role: Receptionist Location: Tresham College – Kettering Campus Salary/Benefits: Salary is between £23,557 and £26,754 per annum (Pro-Rata) DOE and Qualifications, 27 days annual leave (Pro-Rata) plus Bank holidays, People’s pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses. Hours/Weeks: 20 hours per week – 52 weeks per year Contract Type: Permanent – Part Time This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK. About The Role We are currently seeking a Receptionist to join our Customer Contact & Admissions department at The Bedford College Group. As a Receptionist, you play an important role in the success of our students through: Customer Service – Deliver a professional, friendly, and efficient front‑of‑house service, ensuring a warm welcome for visitors, staff, and students in line with the College’s customer service standards. Reception Management – Maintain a tidy, safe reception area; manage visitor bookings, ID cards, car parking requests, and health & safety compliance. Communication & Administration – Handle calls and emails promptly, update CRM records, process parking permits, manage lost property, and support with post distribution and cashing up. Event & Team Support – Assist with recruitment events (Open Days, Enrolment), prepare welcome packs, monitor stock levels, and provide administrative support to the Advice & Admissions team. Compliance & Professional Standards – Uphold safeguarding, equality, diversity, health & safety, and GDPR requirements; participate in training and development activities. About You Qualifications – GCSE English and Maths (A*-C/9-4) or equivalent. Experience – Customer service experience, handling challenging situations, and using email and internet effectively. Skills & Competencies – Friendly and welcoming approach, strong communication (face‑to‑face, phone, written), ability to prioritise in a busy environment, and maintain accurate records. Professional Standards – Commitment to safeguarding, health & safety, and college values; professional appearance and behaviour at all times. Flexibility & Development – Willingness to update skills, work evenings/weekends, travel across campuses, and adapt to changing business needs. For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy. Interviews to be held: TBC Successful candidates must also be able to demonstrate alignment to our organisational VISION values: Valuing Teamwork – We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes. Improving Continuously – We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others. Student Centred – At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student. Inclusive – We celebrate differences and diversity, recognising that we can learn from each other. Open and Caring – We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other. Nurturing Education Excellence – We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions. About The Bedford College Group The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year. Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land‑based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community‑based Learning Centres in Bedford, Corby and Kettering which offer IT training. Safeguarding our Students The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes an enhanced DBS check and satisfactory references. This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group’s policy on Employment of Ex‑Offenders is attached to this vacancy. Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post. #J-18808-Ljbffr