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Christchurch, United Kingdom Hoburne Ltd Full timeWe would love you to join our team if you have the skills and attributes we are looking for as aGuest and Owner Experience Managerto join their team as Maternity Cover. The successful candidate will benefit from: Competitive pay Hoburne benefits platform Hoburne Team Card which includes 50% off Food and Drink Free membership at Hoburne Golf Parks Discounts...
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Christchurch, United Kingdom Hoburne Ltd Full timeA hospitality company in Christchurch is seeking a Guest and Owner Experience Manager to cover maternity leave. This role includes overseeing guest interactions, managing reception and aftersales, ensuring exceptional service, and fostering long-term relationships. The successful candidate will receive competitive pay and benefits, including discounts on...
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Guest & Owner Experience Supervisor (Maternity Cover) - Hoburne Park
2 weeks ago
OverviewHoburne Park are looking for a Guest & Owner Experience Supervisor to join their team as Maternity Cover.The successful applicant will benefit from:Competitive payHoburne benefits platformHoburne Team Card which includes 50% off Food and DrinkFree membership at Hoburne Golf ParksDiscounts on holidaysAccess to our leisure facilities on all our parksEnhanced Parental leave * (T & C’s apply)33 working days holiday (pro-rata for part-time)Access to our Employee Assistance Programme (EAP)To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face-to-face communication.Key responsibilitiesUpdate and maintain accurate records for bookings, owner accounts, and financial transactions.Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.Assist in resolving account balances, payments, and overdue invoices.Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.Champion face-to-face communication to foster stronger relationships and resolve issues effectively.Key Skills and QualificationsThe ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.Basic understanding of financial processes, such as invoicing, payments, and account management.Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.Excellent organisational and multitasking abilities with attention to detail.Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.This is a fixed-term role, offering 37.5 hours. Shift flexibility ranging - range in peak season is up to 8am shift start or 10pm shift finish.The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays.If you feel you have the experience and the qualities, we are looking for please apply.The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.#HFB #J-18808-Ljbffr
