Service Delivery Manager
2 weeks ago
Location: Portsmouth (Hybrid)Clearance: SC (must be able to obtain)Contract: This role is able to be offered on a permanent or contracted basis. If contract, this will run until 30th April 2028. We are seeking an IT Service Manager to support the delivery, coordination, and improvement of IT services across a secure MoD Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents and changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets). What you’ll do Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk.Monitor technology services performance. Maintain accurate and timely service reporting, KPIs, dashboards, and performance insights.Maintain knowledge bases, SOPs and service documentation in Confluence.Support service improvements, value-stream optimisation and ISO 20000 compliance activities.Configure and maintain Jira Service Management queues, SLA metrics, reports, and simple automation rules.Implement continual service improvement (CSI) initiatives to enhance service efficiency and reliability with the outcome of progressing through to Maturity and Capability Level 5.Maintain risk and issue registers, ensuring robust disaster recovery (DR) and business continuity (BC) arrangements.Assist with Major Incident coordination and service-restoration activities.Contribute to governance and compliance across cyber security, data protection, and information assurance domains.Lead, develop, and mentor IT service and support staff to maintain performance and capability. What you’ll bring ITIL 4 Foundation (minimum), ITIL 4 Managing Professional is preferred.Experience working in a Service Operations or ITSM environment.Experience of Jira Service Management and Confluence.Experience of delivering processes at ISO/IEC 20000 standards.Strong communication, stakeholder engagement, and analytical skills. This is an excellent opportunity to lead and develop a Service Management function, on the journey to achieving ITIL4 Maturity and Capability Level 5 within a high-impact operational environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. #J-18808-Ljbffr
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Service Delivery Manager
2 weeks ago
Portsmouth, United Kingdom Carbon60 Full timeMDA IT Service Manager Location: Portsmouth (Hybrid) Clearance: SC (must be able to obtain) Contract: This role is able to be offered on a permanent or contracted basis. If contract, this will run until 30th April 2028. We are seeking an IT Service Manager to support the delivery, coordination, and improvement of IT services across a secure MoD Private Cloud...
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Service Delivery Manager
2 weeks ago
Portsmouth, United Kingdom Carbon60 Full timeMDA IT Service Manager Location: Portsmouth (Hybrid)Clearance: SC (must be able to obtain)Contract: This role is able to be offered on a permanent or contracted basis. If contract, this will run until 30th April 2028. We are seeking an IT Service Manager to support the delivery, coordination, and improvement of IT services across a secure MoD Private Cloud...
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Senior Service Delivery Manager
5 days ago
Portsmouth, United Kingdom hackajob Full timeSenior Service Delivery Manager hackajob Portsmouth, England, United Kingdom hackajob is collaborating with Envitia to connect them with exceptional tech professionals for this role. Envitia is a UK-based software and services company that helps organisations unlock the full value of their data to make better, faster decisions. With over 30 years of...
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Senior Service Delivery Manager
6 days ago
Portsmouth, Portsmouth, United Kingdom hackajob Full timehackajob*is collaborating withEnvitia*to connect them with exceptional tech professionals for this role.Envitia is a UK-based software and services company that helps organisations unlock the full value of their data to make better, faster decisions. With over 30 years of experience, we specialise in delivering innovative software products, solutions, and...
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Senior Service Delivery Manager
6 hours ago
Portsmouth, United Kingdom Envitia Full timeEnvitia is a UK-based software and services company that helps organisations unlock the full value of their data to make better, faster decisions. With over 30 years of experience, we specialise in delivering innovative software products, solutions, and consultancy services that transform complex data challenges into actionable insights.Our mission is to...
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Senior Defence IT Service Delivery Manager
5 days ago
Portsmouth, United Kingdom hackajob Full timeA leading software and services company is seeking a Senior Service Delivery Manager to enhance service delivery capability. This role involves overseeing performance metrics, managing incidents, and driving continuous improvement across service processes. The ideal candidate has extensive experience in service delivery management, particularly within the...
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Service Delivery Specialist
1 week ago
Portsmouth, United Kingdom Novatech Ltd Full time**Are you a problem solver who loves helping customers? Do you thrive in a fast-paced environment? If your answer is yes, then we want to hear from you!** **A bit about the role**: Our Service Delivery Specialist Team is committed to providing exceptional support to customers using our Managed Service, an all-in-one employee remote device management...
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Service Delivery Assistant
1 week ago
Portsmouth, United Kingdom University of Portsmouth Full time**Salary** £24,044 - £26,038 per annum **Contractual hours** 37 **Basis** Full-Time **Job category/type** Permanent - Full-Time **Job reference** REC00002582 Experience the pride of being part of a select group - one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework....
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Technical Delivery Manager
1 week ago
Portsmouth, United Kingdom QinetiQ Full time £150 - £200MCAST Technical Delivery ManagerHave you got what it takes to succeed The following information should be read carefully by all candidates.Location: PortsmouthRole Type: Permanent, FulltimeAre you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting‑edge defence technology to ground‑breaking...
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Technical Delivery Manager
2 weeks ago
Portsmouth, United Kingdom QinetiQ Security & Defence Contractors Full timeJob Title: MCAST Technical Delivery ManagerLocation: PortsmouthRole Type: Permanent FulltimeRole ID: SF18809Are you ready to be part of the future At QinetiQ were not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Technical Delivery...
