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Operational Resilience

2 weeks ago

Salford, Salford, United Kingdom esure Group Full time
Operational Resilience & Continuity Lead

1 day ago Be among the first 25 applicants

Company Description

Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good We've been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas' Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we're now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future.

Job Description

The Operational Resilience & Continuity Lead will be responsible for overseeing the development, implementation, and continuous improvement of operational resilience & continuity strategies across esure. This leadership role focuses on ensuring that business operations remain stable and functional during disruptions, mitigating risk, and responding effectively to potential operational challenges.

The role will require close collaboration with cross-functional teams to align resilience plans with business objectives, ensuring esure can recover swiftly and effectively from any disruptions, whether they be related to technology, processes, or external factors.

What you'll do:

  • Develop and own the Operational Resilience Framework for esure, leading the activities to maintain and improve operational resilience. This includes ongoing assessment and scenario testing activities with the IBS owners to demonstrate and report on the ability to operate consistently within agreed impact tolerances beyond the 2025 regulatory deadline.
  • Own and oversee the design, development and maintenance of Operational Resilience collateral including Policy, Processes, Standards, Operating Model, and other relevant ad-hoc requirements.
  • Work closely with IBS owner to ensure their IBSs, associated mapping, and processes remain current and impact tolerances regularly reviewed.
  • Define, implement, and take responsibility for effective monitoring and reporting of IBSs, associated risks, and operational effectiveness.
  • Ensure resilience risks and vulnerabilities are identified, reported and any resulting remediation activities are tracked and completed.

What we'd love you to bring:

  • Extensive knowledge and practical hands-on experience in operational resilience, business continuity, and crisis management.
  • Proven stakeholder management skills, with the ability to build effective working relationships and work autonomously while managing workload effectively.
  • Strategic thinker with good commercial awareness, analytical skills, and the ability to draw insights from various data sources.
  • Previous experience in an Operational Resilience & Business Continuity role within Financial Services Expert knowledge of industry best practices and regulatory guidance for Operational Resilience Management.
  • Certified/Accredited to the following industry organisations: Institute of Risk Management (IRM), Business Continuity Institute (BCI).

The Interview Process (subject to change):

  • You'll start with an introductory call with one of our Recruitment Partners. This is a 'get to know you session' and for you to explore the position in more detail.
  • 1st stage with the Hiring Manager
  • 2nd stage with a stakeholder
  • Offer

What's in it for you?:

  • Competitive salary reflecting your skills, experience and potential.
  • Discretionary bonus scheme recognising your hard work and contributions.
  • 25 days annual leave plus 8 flexible days and the ability to buy and sell further holiday.
  • Flexible working options, including hybrid and part-time opportunities where applicable.
  • Company funded private medical insurance for qualifying colleagues.
  • Career growth supported by training, mentoring, and a whole host of other resources
  • Join our networks and communities to connect, learn, and share ideas with likeminded colleagues.
  • Fantastic discounts on insurance products for you and your family.
  • 2 paid volunteering days per year and initiatives for a more sustainable lifestyle.
  • Internal social recognition tool for colleague appreciation.
  • And much more; See our full benefits here Reward and benefits | Esure Group PLC.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Insurance

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