Customer Service Representative

2 weeks ago

Lisburn, United Kingdom Air-tastic Limited Full time

The PersonAn exciting opportunity has opened within Airtastic for Customer Service Representatives to join our growing and successful Customer Service team and be responsible to engage with customers across all Airtastic and Funky Monkeys centres within Northern Ireland and ROI. The ideal candidate is someone able to confidently communicate and engage with our customers, answering phone and e-mail enquiries and assisting with bookings across all of our centres.The Role – Main ResponsibilitiesTo professionally handle all customer enquiries by telephone, online booking, social media platforms and email.To confidently handle any customer feedback in a calm and professional manner.Be able to confidently communicate with the management of our centres to ensure a good customer experience in the centres.To help customers navigate their way through the booking system and provide insightful and comprehensive assistance when required.To keep up to date with the latest competitions, policies, procedures and advise our customers accordingly.To be able to take payments over the phone for existing, new bookings and upsell activities when appropriate.To organise groups bookings within the centres. This can be either school and youth groups, or corporate team building packages.To handle sales calls, both inbound and outbound.To keep good and accurate records of all bookings and customer interactions.Experience / Skills / AttributesFull training will be given for the role but successful candidates will have:Strong interpersonal and communication skills, with the ability to build rapport with people.Excellent grasp of the English language in both spoken and written communication.Excellent organizational skills and attention to detail.An approachable and enthusiastic manner and a “can do” attitude.Ability to work independently and as part of a team.Good knowledge of Microsoft Office Suite – Word, Excel or equivalent platforms.Please apply on Indeed here.Or e-mail your CV to recruitment@air-tastic.com. Reference ID: Customer Service RepOnly selected candidates will be contacted.Stay in the knowJoin our mailing list to get special offers and the latest news from Airtastic.To be kept up to date with our special offers and latest news sign up to our newsletter today.By submitting this form I agree to be contacted via email for marketing purposes by Airtastic and to the Privacy Policy. #J-18808-Ljbffr

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