Product Documentation Writer
1 week ago
Product Documentation Writer (12-Month FTC) Join RealVNC as a Product Documentation Writer on a 12‑month fixed‑term contract. RealVNC® is a remote‑access platform for engineers, built by the creators of VNC® technology. Our software is used by hundreds of millions worldwide, including IT professionals at companies such as Intel, IBM, NASA, Shell, DreamWorks and Philips. VNC Connect allows users to connect securely to a remote device anywhere in the world, view its screen in real time, and take control as if they were sitting in front of it. The product is used across a wide range of use cases, from remote support to deploying software on medical ventilators, set‑top boxes, heavy industrial machinery and more. We are backed by private‑equity firm Livingbridge and have ambitious growth plans. Position We are looking for a highly motivated and talented individual to join our team as a Product Documentation Writer. In this role you will create clear, accurate, and user‑friendly documentation for our Remote Access product, translating technical concepts into accessible content for customers, internal teams, and stakeholders. Key Responsibilities Develop high‑quality product documentation, including user guides, API references, release notes, FAQs, and onboarding materials using traditional methods and modern AI tooling. Collaborate with Product Managers, Engineers, UX Designers, and Customer Success to gather information and ensure documentation reflects the latest product capabilities. Maintain a consistent tone, style, and structure across all documentation, adhering to brand and accessibility guidelines. Prepare documentation for new features and releases, ensuring timely delivery aligned with product launch timelines. Identify gaps, propose improvements, and implement best practices for documentation workflows and tools, especially the use of AI to expedite content generation and improve quality. Create content that enables self‑service, reducing support tickets by helping customers find answers quickly. Write AI‑ready content that can be consumed by LLMs and other AI, keeping RealVNC documentation relevant. Requirements 3‑5 years of experience in technical writing or documentation roles in a technology company. Experience communicating with enterprise‑level customers. Strong written and verbal communication skills. Experience with GenAI, LLMs and other AI content generation tools. Excellent stakeholder management with internal and external stakeholders. Experience working within a SaaS company (desirable). Experience using Atlassian suite (Jira, Confluence) (desirable). Strong interpersonal skills to work effectively with cross‑functional teams. Benefits This role offers a great opportunity to join our Product & Engineering Team on a 12‑month contract with a recognised global brand. We offer a contributory pension, EV car leasing scheme, private dental and medical cover, and a hybrid working environment that allows remote and office work. Commute to London and/or Cambridge is required. How To Apply To apply, click the ‘apply for this job’ button and fill in your details. RealVNC requires all staff to be eligible to live and work in the UK and will ask for proof of eligibility if you are invited for an interview. RealVNC is an equal opportunities employer, committed to staff welfare and professional development. Seniority level Not Applicable Employment type Contract Job function Engineering and Product Management Industries Software Development #J-18808-Ljbffr
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Greater London, United Kingdom RealVNC Full timeA remote access software company in Greater London is seeking a Product Documentation Writer for a 12-month contract. This role involves creating user-friendly documentation for their innovative Remote Access product, collaborating with cross-functional teams to ensure accuracy and consistency. Ideal candidates should have 3-5 years in technical writing,...
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