Void Supervisor

SW-007-VoidSuper-202

Void Supervisor – Social Housing

£43,000 - 45,000 per annum
Permanent Position – Company Vehicle Included
Location: Enfield, Herts

Position Overview

An exciting opportunity has arisen for an experienced Voids Supervisor to oversee the delivery of void property refurbishments across established Housing Association and Local Authority contracts.

This is a hands-on role where you will manage and coordinate approved subcontractor teams (multi-trade), ensuring void properties are returned to lettable standard safely, on time and within budget. You’ll be responsible for performance against KPIs, compliance requirements, quality standards and excellent customer/client outcomes.

A full UK driving licence is essential – as a company vehicle and fuel are provided.

Position Overview

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Supervise end-to-end voids delivery from pre-inspection to final handover

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Manage and monitor subcontractor performance, productivity and workmanship quality

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Ensure all works comply with Health & Safety, contract processes and client standards

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Maintain clear communication with planners, surveyors, supply chain and client teams

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Drive first-time quality, reduce defects, and improve turnaround times

Key Responsibilities

Voids Delivery & Quality Control

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Oversee void refurb works from key collection / pre-void inspection through to ready-to-let handover

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Conduct pre-inspections and review scopes of work with surveyors/contract admins

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Carry out WIP inspections, quality checks, and final snagging to ensure works meet specification

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Ensure void properties are completed to agreed lettable standards, on time and right-first-time

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Identify follow-on works early and support effective resolution to avoid delays

Subcontractor & Supply Chain Management

Manage multiple approved subcontractors across trades (carpentry, plumbing, plastering, decorating, flooring, tiling, etc.)

Allocate work packages, manage priorities, and ensure attendance/production aligns with programme

Challenge poor performance, drive improvement, and escalate persistent issues where required

Coordinate material requirements with stores/suppliers to avoid downtime and support programme delivery

Contract Performance (KPIs / SLAs / Costs)

Deliver voids performance against KPIs, turnaround targets and contractual SLA requirements

Support cost control by monitoring variations, reducing abortive visits, and minimising rework/defects

Assist with reporting on progress, completions, defects, and recurring issues to support continuous improvement

Ensure works align with agreed SORs, budgets and timeframes

Compliance, Systems & Communication

Ensure all operatives/subcontractors comply with H&S legislation, RAMS, COSHH and site safety rules

Deliver/record toolbox talks, site briefings and ensure safe working practices at all times

Maintain accurate job status updates using PDA/job management systems including photos and notes

Liaise professionally with residents (where required), client representatives, housing officers and internal teams

Support effective handback documentation where required (e.g., photos, checklists, compliance pack inputs)

What We’re Looking For:

Essential

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Proven experience in a Voids Supervisor / Voids Works Supervisor role within social housing

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Strong understanding of void refurb processes (inspection → scope → works → snag → handover)

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Experience overseeing subcontractors and driving performance, quality and programme

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Good knowledge of property repairs/refurb and multi-trade sequencing

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Confident with KPI/SLA delivery and structured reporting

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Strong H&S awareness including RAMS/COSHH, safe systems of work

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Full UK Driving Licence

Desirable

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Experience working on Housing Association/Local Authority void contracts

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Knowledge of SOR-based repairs/refurb frameworks

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Familiarity with PDA/job management systems

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Trade background (carpentry/plumbing/plastering) or strong technical understanding of void works

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SSSTS / SMSTS / IOSH (beneficial but not essential)

Salary & Benefits

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£43,000 – £45,000 per annum (DOE)

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Company vehicle + fuel card

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Ongoing training and development opportunities

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Long-term, stable work on established social housing contracts

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Superb culture with clear operational structure

Next Steps

If you’re an experienced Void Supervisor ready to lead a team in a secure, well-established housing association, we’d love to hear from you. Apply today and we will contact you to discuss the role in more detail and match your experience with the opportunity.

ITS Property Maintenance are acting as an employment agency for this permanent vacancy.

We specialise in working within the social housing sector with: ✅ Housing Associations ✅ Local Authorities ✅ DLOs ✅ Maintenance Contractors ✅ FM Providers.

We provide staffing solutions for: ✅ Trades & Labour ✅ Supervisory Staff ✅ Operational Leaders ✅ Technical & Support Professionals