Lead Service Desk Analyst
2 days ago
Join to apply for the Lead Service Desk Analyst role at Foster + PartnersThe Lead Service Desk Analyst is responsible for the smooth running of the Service Desk under the strategic direction of the End User Support Manager. This role drives consistent service quality, efficient resolution of tickets and a culture of continuous improvement, working closely with the problem and change managers. The role ensures effective day‑to‑day service delivery by coordinating staff, resources, and processes to meet service level agreements (SLAs) and user satisfaction targets.Key ResponsibilitiesSupervise day‑to‑day service desk or IT support operations.Manage multiple priorities and work under pressure.Create, interpret, and present ITSM metrics, identifying root causes for performance issues and implementing improvements.Familiarity with ITSM tools (ServiceNow and/or FreshService), operational dashboards, and automation.Engage with both technical staff and business stakeholders at varying levels of seniority.Coordinate major incident calls, directing resources effectively under pressure, and providing concise updates.Prioritise operational matters effectively and balance service quality, risk, and speed, especially during major incidents.Collaborate cross‑functionally across IT teams to resolve issues swiftly.Maintain comprehensive documentation of Service Desk work instructions and end user self‑help articles.Provide training and support to operational teams to ensure they optimise service delivery according to best practice guidance.Qualifications3+ years of experience in a similar role.Comprehensive understanding of ITIL/ITSM frameworks (ITIL 4 Foundation minimum; ITIL Managing Professional or specific practice certifications highly desirable).Demonstrable experience in leading Incident, Major Incident, Knowledge Management, and Request fulfilment within a live environment.Proven experience in driving ITIL process maturity improvement in an operational environment.In return we offer a competitive basic salary and generous benefits package which includes 25 days holiday (exc bank holidays), Pension, DIS and discretionary annual bonus. #J-18808-Ljbffr
-
IT Service Desk Analyst
2 weeks ago
City Of London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeIT Service Desk Analyst The closing date is 01 December 2025 The IT Service Desk Analyst is responsible for maintaining the communication channels with the customer and the IT department. IT Service Desk provide the first point of contact for technical issues in the form of requests and incidents and provides first-line support, which includes...
-
IT Service Desk Analyst
2 days ago
London, United Kingdom Vadis People Service Ltd Full timeIT Service Desk Analyst - (1st / 2nd line career development opportunity) - London (City) Up to £30,000 + generous benefits package including bonus A new IT Service Desk position is available with a young, vibrant and expanding business based in the City of London. Our client can offer someone with 1st line IT service desk / helpdesk / IT support experience...
-
Service Desk Analyst
6 days ago
City Of London, United Kingdom Wanstor Limited Full timeService Desk Analyst Department: Service Management Employment Type: Permanent - Full Time Location: Wanstor London Compensation: £25,000 - £29,000 / year Description Hello. Welcome to Wanstor! At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200...
-
IT Service Desk Analyst – 11306
4 days ago
City Of London, United Kingdom Proactive.IT Appointments Limited Full time11306Excellent + good benefits + on site IT Service Desk Analyst – London – On Site IT Service Desk Analyst – London – On-site – Our client, a challenger bank, is seeking an experienced Service Desk Analyst who will be the primary point of contact for technical issues, managing them effectively. You will specifically have experience of dealing with...
-
London Lead Service Desk Analyst
2 weeks ago
City Of London, United Kingdom Foster and Partners Full timeOverviewThe Lead Service Desk Analyst is responsible for the smooth running of the Service Desk under the strategic direction of the End User Support Manager. This role drives consistent service quality, efficient resolution of tickets and a culture of continuous improvement, working closely with the problem and change managers. The role ensures effective...
-
IT Service Desk Analyst
1 week ago
London, United Kingdom Sanderson Full timeIT Support Analyst, 1st & 2nd Line, Service Desk, Windows, O365, Active Directory IT Support Analyst required for a leading insurance group based in London Flexible working **Salary**:up to £33,000 Start date: ASAP **IT Service Desk Analyst, Win 10, 0365** **Skills and experience required**: - Previous experience in a similar Service Desk or...
-
Service Desk Analyst
2 days ago
City of Edinburgh, United Kingdom Spencer Scott - Technology Recruitment Full timeSpencer Scott - Technology Recruitment provided pay rangeThis range is provided by Spencer Scott - Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeIT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital...
-
Service Desk Analyst
1 week ago
London, United Kingdom Sanderson Full time**Role**: Service Desk Analyst **Location**: London **Salary**: £27-33k A leading insurance company is looking for a Service Desk Analyst to join their growing team. This is an excellent opportunity for somebody with 1+ year's experience looking to take their career to the next level. - 1+ years plus experience working as a service desk analyst - Strong...
-
IT Service Desk Analyst
3 days ago
London Area, United Kingdom DGH Recruitment Full time £25,000 - £35,000 per yearIT Service Desk Analyst / Technical Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst / Technical Support Analyst to join our London based global law firm on a permanent basis.IT Service Desk Analyst / Technical Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...
-
Senior Service Desk Analyst
2 weeks ago
City Of London, United Kingdom Allen Lane Full timeThis range is provided by Allen Lane. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more. Base pay range Direct message the job poster from Allen Lane Business Manager - DDaT specialist supporting public sector organisations with their permanent recruitment needs Allen Lane are proud to be supporting the...
