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Service Engineer

2 weeks ago

Stoke Hampshire, United Kingdom SER Limited Full time
Service Engineer (UK) – Inspection Equipment
Mechanical bias
Location: Stoke (open to north of bham)
Salary: £35,000 + overtime (OTE ~£10,000+)

We are Service Engineer to join our team, responsible for the service, repair, and support of industrial Metal Detection, Checkweighing, X-Ray, and Vision inspection equipment across the UK. There is also an option to travel internationally if desired.

Key Responsibilities:

Customer Support & Training: Commission new machinery, perform validation visits, and provide technical support via phone and on-site visits.
Product Performance & Upgrades: Train users (QC, maintenance, and operators) and apply software enhancements to improve equipment performance.
Fault Diagnosis & Repairs: Identify and resolve product issues, ensuring high customer satisfaction and providing feedback to Technical and Production teams.
Sales & Inter-Departmental Support: Work with the Sales team to identify upgrade opportunities and uneconomic repairs, assist Production with customer returns, and support after-sales upgrades or refits.
What We're Looking For:

Experience in electrical & mechanical engineering (field service experience preferred).
Background in the food manufacturing industry (preferred).
Strong problem-solving skills and ability to work independently.
Excellent communication skills with a personable approach.
Proficiency in Microsoft Word, Excel, and Outlook.
Full UK driving licence and willingness to travel (UK and occasional international trips).
What We Offer:

Company vehicle, mobile phone, and Surface Pro provided
Overtime rates:

1.5x Monday to Friday
2x Sunday/Bank Holidays (paid door to door)

£40 per night away from home (plus hotel and food covered)
No formal on-call requirement – we prioritize work-life balance
25 days holiday + bank holidays
Company pension (You 5% / Employer 3%)
Eyecare & Cycle to Work Scheme
Employee discounts on high street stores, entertainment, holidays, and gyms
Employee Assistance Program – confidential support and weekly webinars
Full induction and ongoing training relevant to the role
Opportunities for career development through a structured development plan
If you're looking for a well-rewarded field service role with a company that values work-life balance, we'd love to hear from you.

Apply today Contact Dan Walton on

SER-IN