Neurosciences Booking Administrator

Job OverviewUniversity Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role.Main duties of the jobAn exciting opportunity has arisen for a Booking Administrator to join the Neurosciences Team based at Southampton General Hospital. You will primarily be responsible for helping to maintain the smooth running of patients elective admissions for Neurosurgery and Neurology. We are currently seeking to recruit a full time (37.5 hours) administrator. We are ideally looking for someone who is enthusiastic, energetic, dynamic and has experience of working with the Trust computerised administration systems. You will have experience of working with the general public and have an excellent telephone manner. You must be able to work well within a team and have good communication and organisational skills.Working for our organisationUniversity Hospital Southampton is one of England\'s largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations. Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.Due to the nature of this role and service, this role is on-site and the hours are as advertised. Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service.At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.Detailed Job Description And Main ResponsibilitiesTo provide clerical/administrative support including data input, assisting with photocopying, filing, typing, preparing and retrieving files and distribution of mail.Ensure that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.Provide reception services as required, ensure that departmental telephone calls are answered in accordance with Trust policy. Courteously and efficiently dealing with these enquiries in a timely and efficient way referring as appropriate.Accurate and timely data input, collect and provide statistical information as required.Ensure adherence to standard operating procedures at all times, highlighting to a Team Leader any situations where this is not achievable.Assist in the arrangement of meetings and appointments relevant to the role, attend meetings as required and produce actions/minutes as required.Deal with concerns / complaints as appropriate, immediately escalating where necessary to the appropriate Team Leader for action.Work closely with and maintain excellent communication channels with both clinical and administrative staff.Ensure electronic systems are kept up to date as required; ensuring that information entered onto the system is in line with the Trust’s data quality standards.Order stationary as required.If and when required provide cross-cover for other staff across the Trust to ensure a consistent and effective service is maintained at all times.Utilise paper-light processes where appropriate.Proficiently use all electronic systems required for the role, this includes Microsoft Word, Excel, PowerPoint and Teams. Undertake training as required if new technology / systems are introduced, to ensure competencies are maintained and efficiencies of the administrative processes are maximised.Person specificationQualifications, Knowledge And ExperienceEssential criteriaGood standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standardNVQ 2 diploma or equivalent experienceExperience of working in a customer led environmentCompetent in the use of Microsoft Office packagesEvidence of computer literacyDesirable criteriaCourses/further study attended to demonstrate evidence of personal developmentProficient in the use of hospital computerised patient systemsCall handling experienceExperience of working shifts.Trust ValuesPatients FirstAlways ImprovingWorking TogetherSeniority levelEntry levelEmployment typeFull-timeJob functionHealth Care ProviderHospitals and Health Care #J-18808-Ljbffr