Current jobs related to 1st Line IT Support/Helpdesk Engineer - Bath, Bath and North East Somerset - JR United Kingdom

  • 1st & 2nd line Support Engineer - Bath

    7 days ago

    Bath, Bath and North East Somerset, United Kingdom Penelope Full time

    Join to apply for the 1st & 2nd line Support Engineer - Bath role at Penelope3 weeks ago Be among the first 25 applicantsJoin to apply for the 1st & 2nd line Support Engineer - Bath role at PenelopeDo you have a love for technology and interacting with people? Do you want to be part of a smart, fast-growing, and diverse team delivering exceptional support to...

  • 1st & 2nd line Support Engineer - Bath

    17 hours ago

    Bath, Bath and North East Somerset, United Kingdom Penelope Full time

    Join to apply for the 1st & 2nd line Support Engineer - Bath role at Penelope3 weeks ago Be among the first 25 applicantsJoin to apply for the 1st & 2nd line Support Engineer - Bath role at PenelopeDo you have a love for technology and interacting with people? Do you want to be part of a smart, fast-growing, and diverse team delivering exceptional support to...

  • 2nd Line Technical Helpdesk Analyst

    6 days ago

    Bath, Bath and North East Somerset, United Kingdom IQ ESM Full time

    2nd Line Technical Helpdesk Analyst - Permanent - Bristol - up to GBP33k base We need an experienced 2nd Line Helpdesk/ServiceDesk Analyst for a permanent role in Bristol. This role will be primarily phone based and using remote connectivity and you'll be responsible for solving clients' IT problems. Our Client are a premier managed services provider of...

  • 1st/2nd Line Support Engineer Contract

    6 days ago

    Bath, Bath and North East Somerset, United Kingdom Searchability Full time

    1st/2nd Line IT Support Engineer - Contract Urgent vacancy for immediately available candidates in the Bristol area, working within a fast paced MSP environment. GBP130 p/d Outside of IR35, initially for 2 months. Onsite in easily accessible location on the outskirts of Bristol. To apply email me Who are we? My client are a long standing MSP...

  • 2nd Line Support Analyst

    7 days ago

    Bath, Bath and North East Somerset, United Kingdom Mobysoft Full time

    2ND LINE SUPPORT ANALYST6 MONTH CONTRACT & COMPETITIVE DAILY RATE(Manchester City Centre, office based & start ASAP )Leading data-analytics partner to the social housing sector Mobysoft is currently going through an exciting period of growth. As part of this expansion of the business, we're looking to recruit a 2nd line Support Analyst to join our dynamic...

  • 2nd Line Support Analyst

    2 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Mobysoft Full time

    2ND LINE SUPPORT ANALYST6 MONTH CONTRACT & COMPETITIVE DAILY RATE(Manchester City Centre, office based & start ASAP )Leading data-analytics partner to the social housing sector Mobysoft is currently going through an exciting period of growth. As part of this expansion of the business, we're looking to recruit a 2nd line Support Analyst to join our dynamic...

  • Helpdesk Technician

    2 days ago

    Bath, Bath and North East Somerset, United Kingdom LEAP Legal Software UK Full time

    2 days ago Be among the first 25 applicantsAbout SOSAs part of the LEAP group, our dedication to excellence and customer-focused approach has made us a trusted partner for legal professionals nationwide. Working alongside our team of passionate and driven individuals provides you with the opportunity to grow, develop, and make a meaningful impact in the...

  • Helpdesk Technician

    6 days ago

    Bath, Bath and North East Somerset, United Kingdom LEAP Legal Software UK Full time

    2 days ago Be among the first 25 applicantsAbout SOSAs part of the LEAP group, our dedication to excellence and customer-focused approach has made us a trusted partner for legal professionals nationwide. Working alongside our team of passionate and driven individuals provides you with the opportunity to grow, develop, and make a meaningful impact in the...

  • Support Worker

    2 days ago

    Bath, Bath and North East Somerset, United Kingdom Bath River Line Full time

    Join to apply for the Support Worker - Carrswood role at Bath & North East Somerset Council3 days ago Be among the first 25 applicantsJoin to apply for the Support Worker - Carrswood role at Bath & North East Somerset CouncilAt Bath & North East Somerset Council we have one overriding purpose to improve people's lives.About The Team And Job Role.The aim of...

  • Specialist IT Support Engineer

    17 hours ago

    Bath, Bath and North East Somerset, United Kingdom gRafiKs Full time

    Specialist IT Support EngineerDepartment: Digital, Data & Technology GroupSalary: Starting from £30,505, rising to £36,924Closing date: Sunday 05 January 2025Are you a skilled IT Professional with a background in IT support and service delivery?We have an exciting opportunity to join our team focused on the support of specialist and advanced IT, software,...

1st Line IT Support/Helpdesk Engineer

2 weeks ago

Bath, Bath and North East Somerset, United Kingdom JR United Kingdom Full time

Social network you want to login/join with:

1st Line IT Support/Helpdesk Engineer, BathClient:

Reed- UNLIMITED

Location:

Bath, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Position Overview:

As a 1st Line IT Support/Helpdesk Engineer, you'll be one of the first points of contact for clients needing help with IT issues. Your work will be critical in keeping our clients' operations running smoothly.

This role is perfect for someone with at least one year's experience in a similar helpdesk or MSP environment who wants more hands-on exposure and opportunities to grow.

Key Responsibilities:

  • Act as the first point of contact for clients via phone and email, to deliver fast and friendly technical assistance.
  • Accurately log and manage support tickets, ensuring all issues are tracked through to resolution with clear updates and communication.
  • Troubleshoot a wide range of first-line issues, including:
    • Microsoft 365 (email, Teams, OneDrive, SharePoint)
    • Windows OS issues
    • Printer/scanner problems
    • Network connectivity
    • Hardware faults and peripheral setup
  • Proactively follow up with clients to ensure issues are fully resolved and customer satisfaction is high.
  • Escalate more complex or unresolved issues to second/third-line engineers, providing clear documentation to support smooth handovers.
  • Assist with onboarding new users, including device setup, software installation, and user account configuration.
  • Maintain and update internal knowledge base and documentation to support consistency and continuous improvement.
  • Participate in regular training and shadowing opportunities to build skills across multiple technologies and client environments.

Qualifications:

  • Minimum 1 year experience in a 1st Line IT Support/Helpdesk role.
  • Solid understanding of computer hardware, operating systems, and common software applications.
  • Excellent customer service and communication skills.
  • Strong troubleshooting and problem-solving abilities.
  • Team player with a proactive attitude and willingness to learn.
  • Ability to prioritise tasks in a fast-paced setting.
  • Full UK driving licence.

What We Offer:

  • Salary between £26,000 and £30,000, based on experience.
  • Professional development and Microsoft certification training.
  • A supportive, friendly team environment.
  • Exposure to a wide variety of IT issues and technologies.
  • Real opportunities to grow within the business.
  • Salary Sacrifice Pension
  • Free Onsite Parking
  • Various Other Company Benefits
  • The role is office based only - Monday to Friday 8:30-5:30pm

If you're looking to kick-start your career in the IT industry and have a passion for helping people with their technology challenges, we'd love to hear from you.

#J-18808-Ljbffr