Outpatients Scheduler

Milton Keynes University Hospital NHS Foundation Trust Outpatients Scheduler Closing date: 18 December 2025 Band 3 £24,937 - £26,598 per annum, pro rata if Part time Hours: 37.5 hrs fixed term until 31 March 2026 (all MKUH roles considered for flexible working) Please note that we are not able to offer sponsorship for this role. Interview w/c 05 January 2026. Main duties of the job Provide high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. Provide effective and efficient administrative support to a team liaising with patients, doctors and other health professionals across the Outpatients, Main Reception and Central Booking functions, consistently delivering high quality customer service and maintaining professional conduct. Job responsibilities Scheduling outpatients appointments in accordance with national and locally defined policies and standards to manage patient pathways, referencing the hospital’s Patient Access Policy. Working in a call centre environment to respond to patient, GP and other queries, ensuring GDPR compliance and excellent customer service. Monitoring waiting lists to ensure patients are secured an outpatient appointment within designated appropriate timeframes, escalating issues appropriately to senior managers. Central Booking Office: ensuring patients are scheduled according to national and local policy, inclusive of Referral to Treatment and the Patient Access Policy; responding to telephone calls professionally and keeping patients fully informed. About the employer Milton Keynes University Hospital is a University Teaching Hospital committed to advancing patient care through research, education and advanced services. Qualifications & knowledge Good general education including English at GCSE (Grade C or above) or equivalent Good standard of spoken English Strong IT skills in relation to Microsoft packages including Word, Excel and Microsoft to NVQ level 3 or RSA III or equivalent experience Working in a busy environment dealing with peaks of high workload Understanding of confidentiality in the workplace Knowledge of waiting list procedures Knowledge and understanding of medical terminology Knowledge of NHS Administration systems Knowledge of Data Protection Act 1998 Working knowledge of the local Patient Access Policy Understanding of NHS plan and waiting targets Experience Customer care work experience or previous clerical experience in a healthcare environment Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems Experience of working in a team Skills Evidence of working under pressure to tight deadlines and dealing with difficult situations such as patients, public and visitors Strong organisational skills with the ability to prioritise Ability to make decisions using own initiative Willingness to undertake training sessions to develop self and improve service provided to patients Communication Effective verbal and written communication skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Milton Keynes University Hospital NHS Foundation Trust #J-18808-Ljbffr