Senior Business Analyst

Role - Senior Business Analyst (Maternity Cover)About Springer NatureSpringer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroupAbout UsSN Digital (SND) is a technology division of Springer Nature. We are responsible for maintaining and delivering millions of articles used by researchers, scientists and students around the globe. We are 230 people based in London, Berlin, Lisbon, Pune, New York, Madrid, Dordrecht, and Heidelberg. We work in collaborative, multi-disciplinary delivery teams, developing digital products and services that answer user problems and support business goals. The work is exciting and meaningful. Our culture is collaborative and friendly. We encourage and support growth, both personal and professional. Having a good command of English is essential; collaboration is vital in our day to day work, so being able to communicate your ideas and understand others is critical. This role is a terrific opportunity for friendly, curious people who want to get involved in our work, who love to learn, who will embrace and develop our culture, and help make SND a place where people and ideas can thrive. We are intentionally looking to create teams that are diverse and inclusive. Diversity is the mix of culture, background, experience and personality that we all bring; inclusion is getting the mix to work better together. We want every team member to contribute to our shared goals while respecting each other's skills, knowledge and needs.The way we do businessWe build our software incrementally, iteratively, and continuously, so you’ll be able to see new work go live to over four million visitors around the globe every week. Our flavour of agile has been heavily influenced by XP and Kanban, and if something isn’t working, we change it.Our work delivers value to both the business and our customers, our teams are cross-discipline: business analysts and the user experience team work with stakeholders to coordinate research and understand requirements, whilst our frontend developers and software engineers pair with quality analysts to develop the most robust solutions, and our platform engineers work across the organisation to ensure our infrastructure never lets us down.We generally follow a mix of agile and lean practices with an overall philosophy towards continuous delivery. We’ll rely on each and everyone’s expertise to adapt and improve these processes to serve the team, project and company as best fit their current contexts.Visit sndigital.springernature.com to learn more about who we are and what we do.About the roleWe are looking for a talented and passionate Business Analyst to join us as we transition from a content delivery focus to a more harmonised and personalised platform, you will play a pivotal role in driving researcher engagement and fostering loyalty. In this role, you will be part of a cross-functional agile delivery team, leveraging analysis tools to inform decisions that support both business objectives and user needs. You will collaborate closely with both your team and business stakeholders to understand complex business problems, define work and identify key opportunities. Our teams are diverse, with members from various backgrounds and nationalities. Together, we work to create solutions that not only meet the business goals of Springer Nature but also provide tangible value to our users. In accordance with our internal career movement guidance, please remember that 12 months in current role is a requirement before applying to a new role.ResponsibilitiesWork with stakeholders to understand our goals & vision, and identify business needsOrchestrate collaboration within the team and externally with business stakeholdersCommunicate to the development team how the requirements are aligned with the business needs and “big picture” goals and visionCollaborate and provide business analysis support to the product manager, business sponsors, SMEs and the team during developmentUnearth the root cause(s) of pain points, and validate business opportunities and problemsPrioritise competing demands and obtaining buy-in from stakeholdersMap, analyse and validate information flows within a complex organisational settingPlan, organise and lead workshops that generate ideas and resolve problemsChampion business analysis best practices and principles within the BA communityChallenge and influence decisions; focusing on customer and business valueMonitoring, tracking and communicating progress and issues relating to the project as a wholeCapturing information in teams Jira and ensuring they are kept up to dateWhat you will be doingWithin 3 Months, you will:Strengthen team ceremonies conducted regularly, adding value to the delivery process.Have an understanding of the team’s context in the broader programme and business.Have developed relationships with team members and core stakeholders.Be familiar with the technology stack and data landscapeCan co-plan, organise and lead group sessions that generate ideas and resolve problems.Can unearth the root cause(s) of pain points and validate business opportunities and problems.Be an active participant of the Business Analyst communities.By 3-6 months, you will:Have a clear understanding of the team’s priorities and be able to communicate this to stakeholders.Build relationships with key providers and dependent teams.Be able to monitor, track and communicate progress, risks and issues to stakeholders.Be able to prioritise competing demands and obtain buy-in from stakeholders.Map, analyse and validate information flows and user journeys to and from the product/service digital estate.Gauge the complexity or scope of a piece of work, collaboratively breaking it into smaller pieces as appropriate.Contribute to blameless post-mortems.Set context with your team to ensure any solutions co-defined provide business value whilst solving customer problemsBy 6-12 months, you willOnboard new members to the teamCo-define the complexity or scope of a piece of work, breaking it into smaller pieces when appropriate.Ensure scoped work aligns with programme and company visionContribute to the design of the system architecture.Understand our customers’ needs, both internal and external, and how your work affects their experience.Give and receive constructive feedback within your team.Organise and run sessions with your discipline peers within the Business Analyst community.Actively work alongside your team to define the vision and strategy of your product or service in terms of business and customer outcomes.Define KPIs to measure product/service performance in terms of business and customer outcomes.Have a thorough understanding of the potential opportunities and limitations of your product/service offeringInstil a data-driven approach to current and future product/service development.Day to day responsibilitiesAs part of an Agile product team, day-to-day, you will:Engage in and/or facilitate ceremonies such as our daily stand-ups, planning, prioritisation and steering sessions, story kick-offs, collaborative analysis and design workshops, showcases to internal customers and regular retrospectives.Work with our many and varied stakeholders to understand, analyse and scope new work.Support your team members in problem-solving activities to remove blockers and complete agreed-upon work.About YouYou are able to quickly gain context of your product and user space and how it fits into the bigger picture of the programme landscape.You are proactive, self driven, make yourself useful, pull information and don\'t wait to be asked, seek advice when unsure.You like working in a collaborative team where there is collective responsibility for the product.You can demonstrate experience in working successfully with teams to deliver software in an agile manner.You can demonstrate your experience in facilitating groups to achieve defined goals and outcomes using various facilitation tools and techniques.You will have excellent communication skills and articulate concepts and ideas from technical and functional business perspectives.You have proven experience in managing and resolving conflict with stakeholders.You can use available data to inform decisions, and build better products.You will have a strong focus on high-quality customer experience and sustainable solutions.You proactively identify pain points and openly address any form of gaps.You can demonstrate the outstanding analytical ability to solve complex problems.Have experience working in a dynamic and collaborative environment.You use your drive, creativity and initiative to move the team forward.You have experience in driving continuous improvement and innovation across teams.You are intellectually curious and motivated - constantly looking for more context.At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work hereIf you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. For more information about career opportunities in Springer Nature please visithttps://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusionhttps://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers #J-18808-Ljbffr