Triage Officer

Triage Officer (community for work team) Part Time Employer: Neway International Ltd Location: Pay: Contract Type: Contract Hours: Disability Confident: No Closing Date: 11/01/2026 About this job Neway International are seeking a Triage Officer (Externally Funded, Grade 6) to join our client Rhondda Cynon Taf County Borough Council. Location: Community based across Rhondda Cynon Taf (Rhondda North, Rhondda South, Cynon or Taf) Hours: 22 per week (09:00 - 17:30, flexible working) Start Date: 11 January 2026 End Date: ongoing Pay Rate: £14.59 PAYE / £19.10 Umbrella DBS Requirement: Enhanced (Child & Adult barred list check) About the Client Rhondda Cynon Taf Council is one of the largest Local Authorities in Wales. Their vision is “for Rhondda Cynon Taf to be the best place in Wales to live, work and play, where people and businesses are independent, healthy and prosperous.” Staff are supported with excellent induction, training, and development programmes, generous leave entitlement, pension contributions, wellbeing support, and access to staff networks and benefits. The Role As a Communities for Work Triage Officer, you will provide effective and consistent support to the CfW delivery team. Acting as the first point of contact for referrals, you will ensure clients are directed to the most appropriate services. The role combines administrative coordination, client support, and community engagement, contributing to Welsh Government reporting requirements and ensuring accessibility for priority cohorts. Key Responsibilities Act as first point of contact for referrals via phone, email, and community venues. Provide administrative support including record‑keeping, monitoring, and reporting. Coordinate appointments, support plans, and client reviews. Maintain accurate client records using systems such as Capita‑One. Support events, meetings, and training bookings. Manage central mailbox and social media pages for queries and self‑referrals. Work closely with CfW Mentors, Engagement Workers, and wider Employment Support teams. Ensure compliance with GDPR, safeguarding, and health & safety requirements. Assist with financial processes including orders and invoices. Candidate Requirements Essential: Experience in community service or frontline support. Administrative support and office coordination experience. Knowledge of Microsoft Office and data protection principles. Desirable: Ability to communicate through the medium of Welsh. Knowledge of equality, diversity, and inclusion. Experience using Capita‑One or similar databases. Welsh Language: Level 1 required (basic induction provided); Level 3–5 desirable. Other Requirements: Ability to travel across the community as required. Flexible working, including evenings and occasional weekends. This is a rewarding opportunity to make a positive impact in the community while supporting individuals into employment and training pathways. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP). #J-18808-Ljbffr