IT Support Engineer

2 weeks ago

Uxbridge, United Kingdom Hemmersbach Full time

IT Support Engineer (Uxbridge) – Hemmersbach We are looking to expand our onsite technical support team in Uxbridge and want to hire a skilled IT Support Engineer to provide dedicated services for our iconic global brand. Your skills Previous experience within a regulated environment desirable but not essential Experience resolving problems sitting with users Strong customer‑centric levels of service Comfortable with a variety of deskside technologies Due to the varied nature of the role, it may be subject to enhanced referencing or vetting Your tasks As part of a broader, highly committed support team, you will work directly onsite to provide dedicated support services. You are fully supported by your Service Delivery Manager and your colleagues in every aspect of your work with the client. You will be assigned tickets throughout the day and address each one sympathetically, pragmatically, and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face. Walk‑Up Tech bar support Participation in On‑Call Support Break/Fix activities IMACD IT Asset Management Out of hours support (on call / call out) may be required on some occasions About Hemmersbach Hemmersbach provides IT infrastructure services in more than 190 countries with 50 subsidiaries. We deliver exclusively for leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20 % of our profits go into our Direct Actions initiatives – Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. Job details Seniority level: Entry level Employment type: Full‑time Job function: Information Technology Industries: IT Services and IT Consulting Location: Uxbridge, England, United Kingdom #J-18808-Ljbffr

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