Customer Onboarding Manager

OverviewWhy join Tipalti?Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.Role and responsibilitiesAs a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products.In this role, you will be responsible for :Leading the implementation of Tipalti\'s rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customersDelivering exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.Guiding customers through the technical integration process, providing expert problem-solving assistanceOverseeing project timelines, tasks, and development efforts, keeping customers on track and exceeding expectationsContributing to the internal knowledge base, capturing lessons learned and empowering colleaguesAbout youBachelor\'s degree in a relevant field or equivalent practical experienceSome experience of implementation, project management, consulting, or customer success experience with SaaS applications.Excellent project management, communication, and problem-solving skillsAbility to work in a fast-paced, deadline-driven start-up environment.Passionate about customer service and proactively identifying solutionsBonus points if you haveHands-on experience implementing and / or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.Accounts Payable and Procurement knowledgeAbility to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)Our benefits package includesA competitive comp packageComprehensive private medical insurancePrivate dental insuranceInternet & phone monthly allowanceFree breakfast, lunch & snacks on office daysA hybrid working modelOur MissionOur mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed.AccommodationsTipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to for assistance.PrivacyWe are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our privacy policy. #J-18808-Ljbffr