German Speaking Customer Service Advisor

6 days ago


Leicester Forest East, United Kingdom Optima UK Inc Ltd Full time

OverviewJob Title: German Speaking Customer Service AdvisorLocation: LeicesterSalary: £24,000-£27,000Schedule: Monday to Friday, with shifts between 9:00am and 7:00pm (including 9:00am-5:00pm, 10:00am-6:00pm, and 11:00am-7:00pm)We Are Looking ForThe ideal candidate will possess excellent communication skills and a strong ability to analyse customer needs. This role is pivotal in ensuring customer satisfaction and fostering long-term relationships with our clients.ResponsibilitiesAnswering customer enquiries via phone, email, and chat, delivering a memorable experience with high-level customer service skills.Handle orders, delivery enquiries, refund queries, and more across multiple markets including the UK, US, and Europe.Solve customer issues quickly and smoothly, meeting SLAs for quality, first-contact resolution, and productivity while delivering an excellent experience.Demonstrate a thorough knowledge of our products and confidently guide customers toward their next purchase.What We Are Looking For (Qualifications)Customer service experienceExcellent written and verbal communicationGood listening and problem-solving skillsAbility to work well in a team and independentlyFriendly, lively, and energetic mannerAbility to remain calm in challenging situationsFlexible approach to changes in a fast-paced environmentWhat We OfferCompetitive salary and targeted annual bonus scheme30% discount on all current clothing ranges25 days holidays annually, plus Bank HolidaysOnline portal with discounts on retail and entertainmentVirtual GP service for you and your householdFree onsite parking #J-18808-Ljbffr



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