Sales & Sales Support

2 weeks ago


Malvern, United Kingdom Charles Faram & Co Ltd Full time

Overview Full‑time, office based, permanent. Working hours are 08:30‑17:00 with a 30‑minute unpaid break. Pay is £29,000 per year plus two stages of performance‑based progression. Holiday: 32 days including bank holidays and Christmas shutdown. Start date: on or after 5 January 2026. Closing date: Sunday 21 December 2025. Key Responsibilities Create a positive atmosphere for all customers when they contact Charles Faram, whether by phone, e‑mail or other means. Quickly locate customer details within our systems to manage queries such as orders, advice, enquiries, error reports or administrative issues. Assist with high‑value forward hop contract orders and support the External Sales Team by raising, amending, investigating, correcting and reporting on customer hop contracts. Accurately receive and record sales orders, taking payment details where needed. Identify opportunities to cross‑sell other products to customers. Co‑ordinate support for the External Sales Team in paired work, communicating effectively with customers and the External Team as required. Attend events and customer meetings as encouraged each year. Qualifications Good commercial knowledge and interest in helping people. High level of accuracy and willingness to investigate and solve problems. Excellent communication skills and confidence to speak with business owners. Keen to learn from colleagues and seek knowledge where needed. Ability to prioritise workload in a fast‑paced environment with tight deadlines. Comfortable using technology and a variety of platforms. Desirable Knowledge and/or Experience Microsoft Office: Outlook, Word and Excel. SAP Business ByDesign – useful but not essential. Customer‑facing experience to improve call handling and sales confidence. Strong personal interest in the brewing industry and supporting customers’ journeys. Application Process To apply, write to tojamiemaclellan@charlesfaram.co.uk or apply on the site. Include a CV and a cover letter of a few paragraphs or a whole page. We’ll discuss references with the successful candidate. Equal Opportunity Employer Charles Faram & Co Ltd is an equal opportunities employer. We value diversity and encourage applicants from all backgrounds to apply. #J-18808-Ljbffr



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