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Housekeeper Supervisor
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Company Montcalm East is part of Montcalm Collection, a portfolio of luxury hotels in London. Overview The Housekeeping Supervisor supports the Executive Housekeeper in leading the housekeeping team to maintain the highest standards of cleanliness, presentation, and service across guest rooms, public areas and back‑of‑house spaces. This role involves supervising daily operations, allocating tasks, conducting inspections and ensuring staff are motivated, well‑trained and supported to deliver a luxury experience. With a keen eye for detail and a hands‑on leadership style, the Housekeeping Supervisor plays a vital role in creating an exceptional guest journey and upholding the reputation of Montcalm Collection Hotels. Key Responsibilities Supervise daily housekeeping operations, ensuring all areas are cleaned to five‑star standards. Conduct daily room, corridor and public area inspections, addressing any deficiencies. Allocate tasks and monitor workload to ensure efficient use of staff resources. Ensure departure rooms are prioritised to support smooth guest check‑ins. Oversee staff grooming, presentation and compliance with professional standards. Support the training, development and performance evaluation of team members. Handle guest requests and complaints promptly and professionally. Collaborate with Front Office regarding room moves, early arrivals and special requests. Monitor supply levels of linens, amenities and cleaning products; assist with ordering and stock control. Ensure proper handling, storage and use of cleaning equipment and chemicals. Maintain accurate records of room status, lost & found items and housekeeping activities. Support onboarding of new colleagues and delivery of safety and operational training. Foster a culture of teamwork, accountability and continuous improvement. Skills & Qualifications Previous experience in a housekeeping supervisory role, ideally within a luxury hotel. Strong organisational and multitasking abilities. Excellent communication and interpersonal skills. Ability to lead and motivate a diverse team. Knowledge of housekeeping systems and Microsoft Office Suite. High attention to detail and commitment to maintaining luxury standards. Working Conditions Flexibility to work shifts, including weekends, evenings and holidays. Ability to work in a fast‑paced environment. Physical requirements: prolonged standing/walking, manual handling and lifting up to 25 lb. Benefits Competitive salary. A supportive, empowering team environment. Benefits platform with various discounts. 28 days holiday including eight bank holidays; additional days accrue after two years of service. Cash‑back health benefits (optical, dental, chiropractor and physio). Discounted gym membership. Access to wellbeing platform and sessions, including EAP. Awards and Recognition Programme. Annual parties. Regular and ongoing training and development, including leadership workshops. Paid day off to celebrate your birthday. Eligibility Candidates must be authorised to live and work in the UK; visa sponsorship is not available for this role. Equal Opportunity Employer At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. If you do not hear from us within 14 days, you may consider your application not shortlisted. We do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for this role without prior agreement will be considered the property of the company and no agency fees will apply. #J-18808-Ljbffr
