Field Service Engineer 1

4 days ago

Newport, United Kingdom Edwards Vacuum Full time

The mission and purpose of the Field Service Engineer is to provide best in class technical support to customers for semiconductor products to ensure system and product safety, uptime, and availability in support for our customers productivity to improve their satisfaction.You will:Independently conduct key operational activities, such as installation, commissioning, maintenance, and troubleshooting of Edwards productsWork with Edwards processes and operating platforms to accurately capture service-related information as determined by the scope of responsibility for creation of field service notifications and orders, through to the completion of work ordersUndertake software setup, operation, maintenance, and basic analytics. Conduct basic fault-finding and troubleshooting support to resolve or escalate issues within the agreed contractual timeframes and our Service Level Agreements (SLAs) to meet customer expectations.To succeed, you will need:Education: University or formal qualification in mechanical, electromechanical, or electronics.Previous relevant field service experience, ideally customer facing.Strong customer focus to meet expectations and deadlines, aligned with Edwards’s strategies.Self-directed, able to solve problems and escalate when needed.Share technical knowledge and coach less experienced team members.Comply with laws, policies, and standards to meet safety and health obligations.In return, we offer:Culture of trust and accountabilityLifelong learning and career growthInnovation powered by peopleComprehensive compensation and benefitsHealth and well-beingJob location: You will be part of our customer center in Newport. You will join a dynamic field service team, working onsite in Newport.About EdwardsEdwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America. #J-18808-Ljbffr

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