Account Management Associate

We are looking for a Account Management Associate who will be responsible for providing administrative, operational, and coordination support to the account management team, to ensure smooth execution of campaigns, seamless client communication, and efficient internal workflow. Role responsibilities: Administrative Support Provide operational and administrative support to enable the full team to focus on strategic initiatives and high-value clients. Maintain up-to-date records, contact reports, and status documents for client accounts. Assist in compiling reports and data insights reports. Assist to arrange meetings and calls on behalf of the team. Own and manage a portfolio of smaller or less complex accounts, ensuring they receive ongoing value and stay retained. Drive Renewals Support the team and take responsibility for helping to coordinate and execute contract renewals, often for smaller clients or those in the current portfolio. Client Satisfaction & Retention Monitor client satisfaction, usage, and engagement to proactively prevent churn and identify upsell/cross-sell opportunities. Support the account management team in responding to client queries promptly and professionally. Act as a frontline point of contact for day-to-day client needs, troubleshooting, or escalating issues internally as needed. Team Support Serve as the central point of co-ordination between the account management team and heads of and clients. Collaborate with the team to ensure alignment and consistent client servicing. Proactively identify areas where targeted support will relieve pressure on team members. Assist in collating and distributing meeting notes and action items. Support with lead generation and pipeline building for the team. Demonstrate strong organisational skills, ensuring all account administration is accurate and up to date. Effectively manage multiple tasks and deadlines. Client Service Maintain professional and clear communication with internal stakeholders. Support the timely delivery of projects to a high standard. Take initiative to learn about clients and the industry. Develop understanding of BCS and its value proposition to proactively anticipate team needs. 5 GCSE’s including Maths and English at Grade 4-9 / above Grade C or equivalent Proven experience in a sales coordination, account management support, customer service or project co-ordination focussed role Experience in a B2B sales environment is desirable but not essential Able to use Microsoft packages including Outlook, Word, Excel & PowerPoint and Salesforce as a CRM. Excellent verbal and written communication Attention to detail and accuracy Organisational and time management skills Ability to multitask and prioritise under deadlines Works well with cross-functional teams Adjusts easily to changing tasks, tools, or team needs Team player with a collaborative attitude Knowledge of the IT / membership and professional bodies / learning and development products and organisations is desirable but not essential BCS is dedicated to providing training and development to help all staff realise their potential, and also offer a generous benefit package. BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity. All applicants must be eligible to work in the UK upon application. PLEASE NOTE: This vacancy may be removed before any listed closing date once a sufficient amount of applications have been received. In the event that we receive a high number of applications for this vacancy, we may be unable to provide an individual response to every candidate, therefore if you haven’t heard back from us within 4 weeks of the closing date, please consider your application unsuccessful on this occasion. No recruitment agencies please. How to apply: Please apply by submitting your CV to careers@bcs.uk along with a cover note answering the following questions: (a) Your area(s) of expertise & qualifications; (b) Your experience and suitability for the role We look forward to hearing from you What we offer 23 days holiday per year, increasing up to 27 days with service Birthday leave Paid Christmas office shutdown Private Medical Insurance and/or Health Cash Plan Life assurance (x4 salary) Income protection Enhanced maternity/paternity leave Free BCS membership Financial wellbeing support Unum Help@Hand (including access to EAP, online GP consultations, wellbeing support, retail discounts and more) #J-18808-Ljbffr