Senior User Researcher

1 day ago


Manchester, United Kingdom DWP Digital Full time

Join to apply for the Senior User Researcher role at DWP DigitalThis role will lead research activities that shape user‑centred digital services for the Department for Work & Pensions.Base pay rangeCompetitive pay of up to £68,205, with pension contributions and holiday package as detailed below.ResponsibilitiesLead research using both qualitative and quantitative methods to inform service design.Identify problems, select appropriate research approaches and provide actionable insights that influence policy, content and interaction design.Collaborate with agile teams and stakeholders to ensure user experience remains at the heart of development.Advocate for inclusive practices, ensuring diverse user needs are considered.QualificationsExperience in user research or equivalent research fields.Knowledge of a range of research methods, with the ability to select the most appropriate one for the project.Significant experience planning and conducting research that considers diversity of users, access needs and ethical standards.Proven track record generating new insights that influence decisions within a team.Strong communication skills, able to present insights to project teams and wider stakeholders.What we offerLocation: Join our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle‑upon‑Tyne and Sheffield. Regular travel between hubs is expected.Hybrid working: 40% remote, 60% onsite.Pay: Up to £68,205.Pension: 28.97% employer contribution, worth £16,786 per year.Holidays: 26–31 days, plus up to 3 extra days off per month on flexi‑time and all public holidays.BenefitsEmployer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100).Flexible working hours and flex‑friendly policies.Time‑off volunteering and charitable giving.“I Can Be Me in DWP” initiative.Discounts and savings on shopping, fun days out and more.Interest‑free loans for bike or season ticket purchase.Sports and social activities.Professional development, coaching, mentoring and career progression opportunities.ProcessApply: Complete your application on Civil Service Jobs.Interview: One online interview stage.CLICK APPLY for more information and to start your application.Seniority levelMid‑Senior levelEmployment typeFull‑timeJob functionDesign, Information Technology, and ResearchIndustriesBusiness Content and Technology, Information and Media #J-18808-Ljbffr



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